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AMG Nursing and Care Services - Nottingham

Type: Homecare Agencies

Local Authority: Nottinghamshire

 
Review from 28 February 2014
 
Patchy !

Promised dedicated specific team to care for our relative but in 5 months have lost count of the number of people who have turned up . Some of the carers have been very good indeed, others utterly useless , clearly sent out with no training and no idea of what they were supposed to be doing. Times rarely adhered to - a 'breakfast' call could happen anytime between 7.45 am and 10.30 am, The problem seems to be that of very poor admin support ( information not passed on to the. Carers) and little understanding of the practicalities of matching client needs, carer's time, client locations - complaints or requests for clarification are met with assurances things will be "looked into" but have no evidence this ever happens .

Reviewed by Anonymous on Feb 28 2014

 
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