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Voyage (DCA) Norfolk

Type: Homecare Agencies

Local Authority: Norfolk

 
Review from 15 April 2013
 
Need supervision

Problems included the quick overturn of staff which results in fractured relationships for clients and families. Many of the staff work long hours though there was a new rota system starting up just before we stopped using this care provider. The training seems to be shadowing once then take the role and responsibility on, which in our case was only evaluated when there were problems. The manager is keen to correct problems, but poor attitudes and communication compounds issues.

Reviewed by Anonymous on Apr 15 2013

 
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