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Allcare Agency Limited

Type: Homecare Agencies

Area: Essex

 

4.7 out of 5 - Excellent

4.8 Quality of service
4.9 Quality of staff
4.5 Value for money
From 11 user reviews

 

Address

The Cardrome, Upper Rainham Road
Upper Rainham Road
Hornchurch
Essex
RM12 4EU

Telephone

01708449629

Local Authority

Havering

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Latest reviews of this homecare agency

Allcare Agency Limited

My brother

My brother who is in his 70's lives alone in a very pleasant one-bedroom Havering operated apartment. He has a certain mobility disability and requires help at least once a week. From regular telephone communication with him and visiting him at least once a year I know that he has the best attention from Allcare Agency both from their regular weekly attendant including their concerned management. I live in Ireland and confident that the Allcare Agency system operates a trustworthy and high professional standard.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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friendly, empathetic, professional and prompt

we could not do without the All Care agency in our lives helping us with mum who is disabled and has advanced Alzheimer's. I look forward to the moment they knock on the door as they have become part of our family. Truly lovely and professional people.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Genuinely Caring

When you find yourself in the position of having to find care for a loved one, it's a daunting experience. On recommendation we approached Allcare and feel lucky to have found them. A family business, providing a personal, rather than corporate approach.

The carers are so very kind and patient with our Mum who has dementia. They treat her as if she were their own family member, with such dignity and kindness.

Due to falls and more recently a growing confusion in using the telephone, we felt the need to introduce a camera in order for us to to keep a closer eye on her safety at home, a by product of this was seing the carers at work. They are always punctual, friendly, kind and patiently understanding.

When we advised the director that we had installed a camera (it's free standing and not in anyway hidden) in order to improve our care of our Mum, she was not the slightest bit concerned, such is her confidence in her team of carers. We feel very grateful to have found this truly caring agency and would recommend without hesitation.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Home care assistance with showering

Overall very satisfied with the Allcare Agency's service: staff are caring, professional and friendly.

Reviewed by on

3.7 Good

4.0 Quality of service
4.0 Quality of staff
3.0 Value for money

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A Personable and caring service

My Mum had MND for 12 years and although they required support my Mum and Dad were reluctant and too proud to except help. As such for them to find a care provider that they were happy to share their home with is testament to the Allcare team. The staff were kind, helpful, friendly and above all personable to both mum and dad and we would like to send a huge 'Thank You' to all of you.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Exceptional care and kindness shown to clients.

An extraordinary care agency all tasks delivered with exceptional kindness and care. A very personal service with the client and their carer taken into consideration. More like being helped by a member of your family than an agency.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Focus on CARE

Fantastic service no rushing with focus on care. My wife in the latter stages of Alzheimer's and suffering from arthritis of the spine and knees and in need of hoisting. ALL carers entrusted with the PA care took time and always explained to my wife what was happening, as she is blind most of the time from the Alzheimer's stopping the messages to the brain from the eyes. Lots of laughter when carers attending and nothing was too much trouble. When my wife was in problems it was not unknown for some of the carers to shed tears. We only stopped due to the fact we could not get additional funding to maintain the service. Highly recommended

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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The best service possible

My husband had MND and the owners and every member of their team could not have given us a better service
every one of them was caring cheerful,compassionate supportive and very professional,
They never let us down, and always contacted us if they were running late.
We could not have managed without their wonderful support right up to when my husband died.
I would heartily recommend them .
Gill Pendreich

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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reliable kind caring professional punctual

AllCare cared for my father 4 times a day for 8 years after a massive debilitating stroke. they were always kind, patient , very reliable and professional. i cannot praise Dot Bright and her team enough for their vigilance and caring patience in dads last days when he was very ill, enabling him to stay in his own home as he wished. i could not have coped with out them. i have no hesitation in thoroughly recommending Allcare care agency.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Excellent Management, Caring, Understanding,...

My Carers have been hand picked by the Care Director in order to give me the level of care I require. Allcare is a very different Agency to the norm as their Carers care and are given the time to do it. There is none of this "you can only 21 mins as I have to get to my next client". My carers are trained to Nursing Assistant level as they do more than just wash, dress me, do my hair etc. My Carers assist me with caring for my ileostomy and urostomy, and also with a procedure x 2 a week.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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A caring agency

We have used Allcare since 2008 following my husband's stroke. The carers are efficient, professional and really do care. Nothing is ever too much trouble for them. We would recommend them

Reviewed by on

4.0 Good

4.0 Quality of service
5.0 Quality of staff
3.0 Value for money

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Showing 11 reviews | Page 1 of 1
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