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Otterbourne Grange Residential Care Home

Type: Care Homes

Area: Hampshire

 

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Address

Grange Drive, Otterbourne
Winchester
SO21 2HZ

Telephone

02380253519

Local Authority

Hampshire

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Latest reviews of this care home setting

Otterbourne Grange Residential Care Home

Safety issue

I would like people to be aware of the incident that occurred on the 29th of August 2017. My cousin was at the home for respite care. The 8th time he has stayed, so the staff know him well. He managed to leave the home unnoticed sometime between 7 pm and 9 pm. He was out all night and found at 7.30am. He was wearing trousers and a t-shirt. He was kept in hospital for 5 nights after this. He had scratches on his back and shoulders as he repeatedly fell into bushes. He normally uses a rotator or wheelchair because of walking difficulties. This has left him very frightened and he keeps having flashbacks. The care home does not accept any responsibility and does not have an alarm on the door or CCTV. The staff at the home are excellent, and my cousin likes them all and was always happy to go there. It's a shame that the owner is not as nice. We had a meeting with the manager and a social worker today and the owner came down from London but sat in his office and did not even bother to attend the meeting.

Reviewed by on

4.3 Good

5.0 Quality of care and staff
5.0 Facilities and cleanliness
3.0 Value for money

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