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Badgers Holt Residential Care Home

Type: Care Homes

Local Authority: Hampshire

 
Review from 28 July 2015
 
Badgers Holt Care

My husband and I regularly visited a very dear friend who was resident at Badgers Holt Residential Care Home. We both had visited our friend at a previous rest home which we were bitterly disappointed with. Not so with Badgers Holt. The staff are supportive, caring and thoughtful of both the resident's needs and those of family and friends. Indeed, they could not be more caring. No matter what time of day or night we visited we were greeted with the offer of a warm drink and given an update when requested. Our friend was very particular in her dress when she lived at home and this was respected by the staff at Badgers Holt who made every effort to assist our friend in dressing her very best at all times. The ambience and general atmosphere as you enter is friendly and inviting, with staff ever helpful in ensuring residents are comfortable and safe. Towards the end of our friend's life staff were respectful of family and friends need to be with her at all times of the day and night with their constant attention to detail evident in ensuring our friend was in the most comfortable position she could be for the situation she was in. The staff have the right knowledge, skills and attitude to provide the care and support needed by the person who was dying. Dignity is at the centre of everything they do and thus we believe they achieved high quality, person-centred care and support.The care given to our friend was second to none and we cannot speak highly enough of the Manager/owner and her staff.Their support went beyond the death of our friend by their attendance at the funeral in order to pay their last respect. This care home is the very best example of how a rest home should be run.

Reviewed by Eileen and Stuart Morton on Jul 28 2015

 
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