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Badgers Holt Residential Care Home

Type: Care Homes

Area: Hampshire

 

4.8 out of 5 - Excellent

4.9 Quality of care and staff
4.9 Facilities and cleanliness
4.6 Value for money
From 36 user reviews

 

Address

Butts Ash Lane, Hythe
Hythe
Southampton
Hampshire
SO45 3QY

Telephone

02380849310

Local Authority

Hampshire

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Latest reviews of this care home setting

Badgers Holt Residential Care Home

THE BEST

For the past 5 years, a cousin has been resident at Badgers Holt. At first we used to take her out and it didn't matter what time of day we visited, we were always met by staff in a friendly manner. As she deteriorated our visits meant no outings but again friendly staff were always in attendance.
The Care Home Open Day was truly excellent, the staff and residents, together with visitors of all ages had a great time .
One can visit at any time and are free to walk around without being followed. It is very clean and the food menu is excellent. I would have no hesitation in recommending Badgers Holt I would like to think that if need be I would end my days there

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Thank you very much indeed for your comments, it was lovely to see you as a family joining in with all the fun at our National Care Home Day garden party in June and especially seeing your relative having such a lovely time.
Kind regards

Theresa Rayner
Proprietor

Replied by Theresa Rayner on Jul 23 2015

A staff member or carer

Exceptional personalised care

Badgers Holt is a small intimate care home with a dedicated team of people. My mother was a resident for nearly 3 years and sadly past away in March this year 2015. It is difficult to express how grateful I am and indeed I know she was at the particular balance of care provided at Badgers. Everyone and I mean all the staff demonstrated extraordinary dedication to all of the residents in the care. Mindful of their needs both intimate and social, allowing all to express their individuality in their own unique way.

My mothers needs were great towards the end of her life, she had complete dependence on the staff to provide this. She could be a difficult women but they managed to engage her with a wit and charm that bought the best out in her and gave her the dignity and respect she deserved. It was a harrowing time for me, but the support of the staff and the manner in which they provided for her relieved my own guilt and anxiety about leaving her in somebody else's care.

Nursing has become a tick box profession. Real vocational caring is absent from most hospital environments. Not at Badgers. What they provide is very different, its real and genuine, you can't buy it, (mother was previously in a home that cost twice the price of Badgers, it was cold unfriendly and clearly the residents were 'cash cows').

I can recommend Badgers most highly. I am a health care professional myself so feel eminently qualified to judge. The family atmosphere and professionalism run through everything they do, its a special balance that is hard to find.

The proprietor brings a powerful mix of matronly like attention with experience and dedication to her staff and residents. This enables a stable and highly professional team to thrive. Responding to national directives as well as local needs. Continuous training and updating staff is always a priority. It is difficult to fault anything they do.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank You

On behalf of my staff and myself we want to thank you very much for your amazing comments . It was such a pleasure taken care of your Mum, her sense of humour is still very often talked about and we miss her very much.
Thank you from all at Badgers Holt

Theresa Rayner
Proprietor

Replied by Theresa Rayner on Jul 23 2015

A staff member or carer

An absolutely superb first class care home

My aunt has now been in Mrs Rayners care for 3yrs and I cannot fault the care, compassion, cleanliness she and her excellent staff they give to my aunt.
No matter what time I go it is never too much trouble, I am offered a cup beverages and on the occasions I have called at lunchtime I am offered lunch which by the way is always made from quality ingredients fresh each day.
I just hope Mrs Rayner is around should I have to enter a care home.
Mrs Rayner and staff a very big Thank-You for all your help.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Thank you very much for your feedback we are very pleased

Replied by Theresa Rayner on Nov 14 2013

A Lovely Home

A relative has been in Badgers Holt for nearly 4 years and we are very happy with the care and service she receives and very grateful to the staff for all they do. We do not live close by and it is good to know that they will always call us if there is any problem, so that we know that she is safe.
Almost immediately after entering the Home, our relative commented that she felt safe and well cared for and this is still the case 4 years later.

Reviewed by on

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Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

Very caring!

It was with a very heavy heart that we undertook to find Dad a suitable Care Home, following a very difficult few months whereby he lost his independence, confidence and a great deal of his mobility, following a rather bad experience at the hand of a Care Agency visiting him at home.
We were delighted to find Badgers Holt, and after the initial settling in Dad has regained much of his confidence, and general health following the care provided by all the staff.
We feel he is now receiving the 24/7 care he needs, and is very much looked after by the staff and management alike.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

Confidence that Dad is in the best place

The family were all nervous about our much loved Dad needing full time care. We looked at a few places but knew as soon as we went inside that Badgers would feel like 'home' for him. We were not wrong, what a lovely place and it is all down to the care and attention to detail of the staff. It is a happy place and the family are always made to feel welcome to visit.

Thank you all at Badgers

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

home from home

Our cousin is very happy at Badgers, and always calls it 'her home'. The staff always appear cheerful coping with some terrible mood swings from patients.
The home is meticulously clean, never a nasty smell, (as we have experienced in some homes) We have seen some homes that are run like regimental standards but with Badgers it really is like a 'home'.
If we could change one thing, it would be to have en suite facilities but this is not a major concern. Thank you Mrs Rayner and her brilliant staff

Reviewed by on

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BADGERS HOLT

Many thanks for your kind words, it has always been Badgers Holt aim to provide the highest level of care.

Replied by Theresa Rayner on Oct 14 2013

Relative's Review

The home is very well managed and the staff are without exception caring, professional, hard working and empathetic to each resident's individual needs. I am always greeted with a cheerful smile and warm welcome when I visit. It is a first class care home and I have every confidence that my mother receives the very best care.

My mother has lived in the home for the past three years.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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BADGERS HOLT

Many thanks for your kind words, it has always been Badgers Holt aim to provide the highest level of care.

Replied by Theresa Rayner on Oct 14 2013

Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

Homely and caring

Well maintained and a happy and caring environment. Residents are treated with respect and at times humour by staff who appear to maintain a cheerful and professional attitude in the face of what must be at times many challenges. In my experience families of the residents are kept well informed of any problems and all visitors are welcomed into the home. I think that Badgers Holt provides a homely retreat with dedicated staff, pleasant light surroundings, is well managed with a responsive attitude to any suggestions.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
3.0 Value for money

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BADGERS HOLT

Many thanks for your kind words, it has always been Badgers Holt aim to provide the highest level of care.

Replied by Theresa Rayner on Oct 14 2013

Disappointing!

After five years of residence we were asked to move Dad because of the deterioration in his behaviour due to his Alzheimerâ??s. We were surprised that after this period of time we were put under pressure to move him against our wishes.

Badgers Holt pride themselves on having a strong team, and in depth knowledge and experience of caring for people with Dementia and Alzheimer's â?? they should of been able to cope with Dad. Thankfully he has settled into his new home without any problems.

Reviewed by on

2.3 Poor

3.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

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BADGERS HOLT

The reason for the delay in not responding sooner to this review is that I was not aware of these sites until recently.
Yes I am well aware it was a disappointment to have to move the gentleman in question however, after having many discussions with his GP and other professionals it was in his best interest to move him where he could be managed appropriately.
I have now been informed that he has settled well and that was our aim from the beginning.

Replied by Theresa Rayner on Oct 14 2013

Absolutely Wonderful

I cannot praise Mrs Rayner and the staff enough. The care,clealiness and help is second to none.
Nothing is too much trouble and no matter what time I call the home has never changed in the two yrs that my husbands aunt has been there.
Should I need a home in the future this is where I have booked a place, and have even chosen my room.
I would like to say a massive THANK-YOU to Mrs Rayner and all the staff for the great care of all the residents.
Annette....xxx

Reviewed by on

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