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Quay Court Care Centre

Type: Care Homes

Area: Devon

 

1.7 out of 5 - Poor

1.0 Quality of care and staff
2.0 Facilities and cleanliness
2.0 Value for money
From 1 user review

 

Address

Squares Quay
Kingsbridge
Devon
TQ7 1HN

Telephone

01548852540

Local Authority

Devon

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Latest reviews of this care home setting

Quay Court Care Centre

The Manager visiteThe Manager visited our home to...

The Manager visited our home to assess my husband and assured me, she and her staff were trained in caring for Alzheimer's suffers and was able to accommodate him. She asked for a Care Plan which I submitted to her of all his care needs.
My husband then went for 2 weeks respite to Quay Court.
On checking on my husband, by telephone, I was assured he was being well cared for and was fine other than experiencing swollen feet and legs, but they were ensuring he was in a comfortable chair with his legs elevated to help relieve the problem.
After one week of the two (2 days before Christmas), I received a telephone call from the Manager saying my husband needed to be removed from the Home due to his care needs being too high for them to cope with.
On arriving at Quay Court to bring him home, I searched through the lounge areas unable to find him. I then noticed a person sitting in a dining chair, slumped over a dining table. It was my husband. I raised his head from the table and found him unrecognisable from the person I had left there the week previously.
His hair had not been combed, he had not been shaved, his hands and nails were dirty, he had no shirt on only a v-neck sweater, trousers wet with urine.
I was so upset and disgusted I brought him home and undressed him to shower him, finding beneath his trousers were pyjama trousers (no underpants). On showering him I found his bottom clogged with hardened faeces and had to cut them away as soap and water would not remove them.
It was evident to me that the Care Plan I had written had not been adhered to.
I feel I let my husband down in taking him to Quay Court for respite care and would not want other vulnerable people to suffer similarly. This is why I have given this report.

Reviewed by on

1.7 Poor

1.0 Quality of care and staff
2.0 Facilities and cleanliness
2.0 Value for money

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