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Terms & Conditions

Use of the goodcareguide.co.uk website (the "Website") is subject to the following terms and conditions

By using the Website, you agree to these terms of use. Please note in particular the indemnity that you provide under "Limitation, exclusion of liability and indemnity" below.

General

The Website, its design and contents are all copyright of Good Care Guide Limited ("GCG"). GCG grants individual users of the Website a non-exclusive personal licence to view and copy the material on the Website solely for personal and non-commercial use. Such licence is revocable by GCG at any time without notice. You agree not to reproduce material on the Website other than in accordance with such licence and, without limitation, not to reproduce any information on the Website on any other website or in any other form. You agree not to arrange for any other website to be connected to the Website by way of hyperlink or otherwise without the prior written consent of GCG.

GCG reserves the right to change these terms of use at any time without notice. Any such changes will be displayed on this page of the Website. GCG reserves the right to suspend or cancel or any part of the Website and the services offered therein at any time without notice.

GCG shall not be liable to you or to any other person in the event that all or any part of the Website is discontinued, modified or changed in any way.

Payment terms for providers

Good Care Guide provider membership is charged on a yearly basis. There is no refund should you cancel your membership early and membership will be automatically renewed, subject to prior cancellation.

If You wish to cancel your membership, please email support@goodcareguide.co.uk with 'Membership Cancellation' in the Subject field. You must give at least 30 days' notice prior the renewal of your membership.

Discussion boards and other user-generated content

The discussion boards and other user-generated content (such as comments and blogs) are provided for your use. The views and opinions that are expressed by users may not reflect those of GCG.

You must not use the Website unless you are a genuine user of care or a provider of a care service. GCG reserves the right to determine what constitutes a genuine user or provider of care and may ask for whatever proof it deems reasonable to verify that you are a genuine user or provider of care. Where a review is challenged, we will usually expect that further proof to validate the review is provided within 3 weeks from the date the review is challenged.

You must not use the discussion boards to display any material which is:

  • In contravention of any relevant local, national or international law or which incites or encourages the contravention of any such law
  • Racist, sexist or homophobic
  • Pornographic, obscene, profane or vulgar
  • Defamatory of any person, entity or organisation
  • Abusive, threatening or otherwise likely to be harmful to those persons likely to use the Website
  • Otherwise offensive in the opinion of GCG
  • Infringing of the rights (including the intellectual property rights) of any person; or
  • Related to the conduct of a business.

If you breach these terms and conditions we reserve the right to suspend or delete your account.

If you consistently or seriously breach these terms and conditions we may contact you using the email address you have provided when you set up your account to request that you cease posting. If you ignore this request we reserve the right to trace your IP address, contact your service provider and ask that you be blocked from accessing the Website.

By submitting information to the Website, you grant GCG a non-exclusive worldwide royalty-free perpetual non-revocable licence to use, distribute, adapt, modify, display, reproduce and transmit such information in any and all media in any manner in whole or in part without any duty to account to you. You also grant GCG the right to grant licences to users of the Website to view and copy such information.

GCG reserves the right to edit or delete any information submitted to the Website, including without limitation any message which contravenes the rules above.

Should you find any message which you feel is in contravention of the above rules, please let us know by clicking on the "Report as offensive" button or by emailing us at monitor@goodcareguide.co.uk.

Privacy policy

Please read our Privacy & Cookie Policy which sets out the basis upon which GCG will hold and process any personal data which you provide to us and from which you can be identified.

Limitation, exclusion of liability and indemnity

GCG endeavours to ensure the accuracy of all content of the Website. However this cannot be guaranteed and GCG liabilities are excluded and/or limited as set out below. The content of the Website is provided for information purposes only and you should not rely upon it in making or refraining from making any decision or in taking or refraining from taking any action.

You agree that your use of the Website is entirely at your own risk. No warranty of any type is given by GCG as to the accuracy, completeness or timeliness of any information provided on the Website. You agree that the Website is provided on an "as is" and "as available" basis.

GCG hereby excludes all and any losses, liabilities, claims, damages, expenses or costs (whether as a consequence of its negligence or otherwise) arising in connection with:

  • Your use or inability to use the Website or the services offered from time to time therein
  • Any unauthorised access to or alterations of information provided by you
  • Your use of any third party websites (including without limitation those that may be connected by hyperlink to the Website)
  • Any arrangements entered into with any third party in connection with any information provided by or in connection with the Website
  • The inaccuracy, incompleteness or tardiness of any information supplied through the service.

Other than, in each case, any liability in respect of death or personal injury.

No advice or information, whether oral or written, obtained by you in connection with the Website will create any warranty not expressly stated in these terms and conditions.

Each user of the Website hereby agrees that he or she is owed no duty of care or other obligation by GCG and that insofar as he or she may be owed any such duty or obligation, he or she waives any rights which he or she may have in respect of such duty or obligation.

You agree to indemnify, defend and hold harmless GCG and all officers, employees and agents of GCG from any and all losses, liabilities, claims, damages, expenses or costs asserted by any third party in connection with your use of the Website.

Advertisements and links to other websites

The Website contains links to and content from other internet sites and resources. GCG cannot control such content and you agree that, without limitation of the terms set out above, GCG is not responsible for such content. GCG cannot endorse products or services offered by third parties through such content.

Your consent

By using the Website, you agree to these terms of use in full. You understand and agree that these terms of use constitute the entire agreement between GCG and yourself in respect of your use of the Website and supersede any and all prior arrangements, agreements and representations.

Governing law

These terms of use and your use of the Website are governed by and construed in accordance with the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to determine any dispute in connection with such terms or use of the Website.

About us

"Good Care Guide", "GCG" and "goodcareguide.co.uk" are trading names of Good Care Guide Limited, a company incorporated in England and Wales with registered number 07767790.

Its registered office is Bedford House, Fulham Green, 69-79 Fulham High Street, London SW6 3JW.

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