Arrow House, 8-9 Church Street, Alcester
8-9 Church Street
3.7 out of 5 - Good
3.3 Quality of service
4.0 Quality of staff
3.7 Value for money
From 3 user reviews
Reviews of this homecare agency
Helping Hands Home Care Head Office
lunch at 12.30, next meal at 3pm. next meal? breakfast. Office talk the talk and high turnover of staff. When problems ie medication problems there is no solution or action known, just passed around like a parcel. Even when investigated bad practice is still the norm. Definitely not person centered care moreover,the old adage of we have "covered the call" so what?
When formally written to, the managers are too arrogant to respond to poor care as it is seen to be acceptable.
Reviewed by Anonymous on Dec 10 2013
Excellent, responsive,helpful and knowledgeable
The staff at Helping Hands Alcester have been wonderful at discussing my needs for my father, identifying suitable permanent and interim providers. I live in the USA and my brother in Australia so we have been totally dependent on their expertise and judgement in selecting the right people based on the profile we provided.
My father responded better to one particular interim carer and the staff have made every effort to tactfully switch to her as the permanent carer
Reviewed by Janet Hebert on Aug 06 2012
Good quality of Care
The Carers that attend my elderly mum offer support with her needs while still offering her some independence. They offer this in a relaxing and caring way that puts her at ease. I think we all worry about weather or not our parents will except help and the types of people who will come into our homes to look after our family. In our experience we have been given a set of main carers now who give a high quality of care, companionship and service to my mum whist also giving us some respite to.
Reviewed by Anonymous on Aug 03 2012
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