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Synergy Homecare - Washington

Type: Homecare Agencies

Area: Tyne and Wear

 

3.5 out of 5 - Good

3.5 Quality of service
3.5 Quality of staff
3.5 Value for money
From 2 user reviews

 

Address

8 Baird Close, Stephenson Industrial Estate
Stephenson Industrial Estate
Washington
Tyne and Wear
NE37 3HL

Telephone

01914150110

Local Authority

Sunderland

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Latest reviews of this homecare agency

Synergy Homecare - Washington

Needs improvement

Used Synergy Care for my older brother who lives alone and has onset of dementia. As I cannot look after him every day I was worried about him taking his medication at right times and that he had something to eat. The service provided left much to be desired. Arranged half an hour in morning and half hour evening call, but usually lasting just 10 to 15 minutes, with times varying by as much as an hour, and giving medication with a brief chat then leaving. No effort was put into making sure he had food to eat or any cleaning. When the carer did not arrive and he missed he medication we decided not to give them another chance, then an agreement for someone to escort him to doctor's appointment was not kept, I gave up. Management seemed near non-existent. The new team are a great improvement and show Synergy up for what they are, the inferior service needs much improvement.

Reviewed by on

2.0 Poor

2.0 Quality of service
2.0 Quality of staff
2.0 Value for money

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Quality care seven days a week

My brother has a carer each day mostly Jeanette they spend time and encourage him with personal hygiene and help him to choose what to eat. Help him to look after his two cats and always have time for a chat while they work. He now has more confidence in the shower. If I ever asked sevacare for more help it has always been available. Nothing is a bother, to know each day my brother has a friendly face calling in to see him makes it so much easier for me. Well done Sevacare quality service with a smile.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Showing 2 reviews | Page 1 of 1
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