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Sonia Heway Care Agency

Type: Homecare Agencies

Area: Kent

 

1.3 out of 5 - Bad

1.0 Quality of service
1.5 Quality of staff
1.5 Value for money
From 2 user reviews

 

Address

Thames Innovation Centre, 2 Veridion Way
Erith
Kent
DA18 4AL

Telephone

02083014565

Local Authority

Bexley

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Latest reviews of this homecare agency

Sonia Heway Care Agency

Rubbish

I don't rate this agency, they are rubbish....They don't turn up regularly, or if not no carers at all, leaving my frail mum to sit in a wet stinky pad all day.
When I complained to the agency I was told there were only 2 carers on for that day, then today when I complained yet again, the manager told me she would look into this matter x she would ring me back, well I never got that callback.
Call ur self a care agency please don't insult my intelligence, RUBBISH AGENCY

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Poor

I don't rate this care agency at all. I have phoned them many times and always had a promise of a return call and never got one. Supposed to have two carers at all times, regularly have one. Change carers regularly which isn't good for old folk and means they muddle through in the beginning until they know what to do. Have had situations when they don't turn up until nearly 10am having been left at 6 the night before. On several occasions carers only turned up three times instead of four. Carers left on one occasion at 9.30 and didn't return until 5.30pm. One lot of carers were having their lunch and using food intended for their customer, regularly.

Reviewed by on

1.7 Poor

1.0 Quality of service
2.0 Quality of staff
2.0 Value for money

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Showing 2 reviews | Page 1 of 1

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