Sign in to your
Good Care Guide account

Email *
 
Password *
Please wait

New to Good Care Guide?

If you want to write a review, or you own/manage a care setting: create a Good Care Guide account

Create a new account

How will you use Good Care Guide?

 

De Vere Care

Type: Homecare Agencies

Area: Essex

 

1 out of 5 - Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money
From 1 user review

 

Address

Unit 3, Bourne Court, Unity Trading Estate, Southend Road
Woodford Green
IG8 8HD

Telephone

02084184949

Local Authority

Redbridge

Add a Review

Your opinion matters

Please read before leaving Good Care Guide

Have you used this homecare agency's services? If so, have your say today...

Write a Review

Looking for a local homecare agency?

If you're investigating local options, please leave your
email address and we'll contact you when you're in a
position to write a review.

Thanks for submitting your email!

Do you own or manage De Vere Care?

You can enhance your listing with Good Care Guide today

Good Care Guide is an impartial platform to receive honest user feedback. Enhancing your profile is a cost-effective way of promoting your business.

  • Download posters and tools
  • Add your logo and photos
  • Add contact and website details
  • Write a friendly description
  • Improve your search listing
  • Reply to customer reviews
 

Find out more, or become a Good Care Guide member and enhance your profile.

Latest reviews of this homecare agency

De Vere Care

very disappointed no response to non attendance...

My Mother has dementia and does not like to make a fuss she sends carers away saying she has washed or eaten or that a family member will be coming later and will do so. There have been at least 4 occasions when I have had to ring the office because no carer has been/arrived, I have been told someone will ring back but this does not happen and when I try to contact again no-one answers the phone! my family have been assured that the carers are trained to deal with dementia I find this hard to believe when they ask 'why does she keep asking the same questions?' I am aware that carers have difficult situations to deal with so realise that the time allocated may not always be sufficient, however I am struggling to understand how an agency can state what they are able to provide but not deliver this? very disappointed with this agency whom were on a list supplied by Redbridge council - when I looked for reviews for all agencies on the list none had any. I suppose thats the answer to my questions... no-one cares.......

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

Share review:
 
 
In response to the complaint above

Unfortunately, as the above comments were left anonymously, we have no way of responding to the service user or complainant directly. But in general response;
A high percentage of our service users suffer with dementia. Our carers do receive full induction training, including basic dementia awareness and they shadow experienced carers in the field, before venturing out to work alone.
Occasionally, we do experience problems with language barriers or carers lacking experience with specific or different types of dementia.
Carers may not be familiar with all the variety of signs and symptoms portrayed by a dementia client, which are very individual for each person and can only be learnt through hands on experience.
Unfortunately, we do not always get it right and for that we profusely apologise, for our failings in provision of service for your mother.
We do endeavour to provide the best possible service and we do encourage carers to communicate with us if they have any issues or concerns regarding their service users. Particularly where care provision is refused. We can then investigate and advise accordingly. And then take the appropriate action.
We will take the comments on board and ensure we will use them constructively.
Missed calls are unacceptable and we take this very seriously but in this particular case, we cannot take action as we have no service user details offered. Going forward we will ensure that missed calls will be monitored and addressed with staff more effectively.
We would also like to apologise for the breakdown in communication. There is a protocol in place for answering the telephones, within 3 rings but we do receive a high volume of calls, which does make it difficult sometimes to respond to queries and concerns timely.
We are constantly working on improving service and strive to improve communication between ourselves, our carers and the service users we care for.



Replied by Theresa Edwards on Apr 20 2017

A staff member or carer

Showing 1 review | Page 1 of 1
How do people rate
care standards
where YOU live?

Have you used local care?

If you've used a local care provider - share your experiences. Review nurseries, rate care homes, and help other families make more informed decisions about childcare and eldercare.

Write a Review

How to find the best homecare agency in Essex. Read homecare agency reviews on Good Care Guide.

 
 

Search for Childcare Providers by name

  1. #
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z

Search for Eldercare Providers by name

  1. #
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
 
 

Nursery Reviews | Nanny Agency Reviews | Care Home Reviews | Homecare Agency Reviews
We use cookies to provide the best web experience. By visiting this website you are accepting our Privacy and Cookie Policy.
© Copyright Good Care Guide Ltd. | Company No 07767790 | Bedford House, Fulham Green, 69-79 Fulham High Street, London SW6 3JW
Developed by My Family Care and United for All Ages