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Comfort Call Durham

Type: Homecare Agencies

Area: County Durham

 

1.3 out of 5 - Bad

1.0 Quality of service
2.0 Quality of staff
1.0 Value for money
From 1 user review

 

Address

4 Fern Court, Bracken Hill Business Park
Peterlee
SR8 2RR

Telephone

01915181159

Local Authority

Durham

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Latest reviews of this homecare agency

Comfort Call Durham

Totally incompetent and unprofessional

I am posting this review in the hope that other families will not have to suffer at the hands of this incompetent outfit. My elderly Mum suffers from Alzheimer's and currently should receive lunchtime, teatime and bedtime visits from Comfort Call. However they have on many occasions failed to turn up for meal time visits, on one occasion leaving Mum without food for almost nine hours! Of the many carers who have visited Mum only 3 or 4 have proved themselves capable. Other so called carers struggle to prepare/warm up Mum's meals adequately (one actually set fire to the frying pan!) whilst others fail to help in any meaningful way, preferring to simply chat. One carer actually spend a bedtime visit chatting away/arguing with her boyfriend on her mobile phone rather than helping Mum to bed.

Management, for the most part, fail to reply to emails/phone calls and refuse to address complaints satisfactorily.

As I said earlier, my Mum has Alzheimer's and I need to feel that I can rely upon and trust a Care Agency to attend to Mum's needs when I am at work.

Comfort Call ( how inappropriately named!!) have failed to provide appropriate levels of care over a sustained period of time. Needless to say I am currently looking into alternative care provision for my Mum.

Reviewed by on

1.3 Bad

1.0 Quality of service
2.0 Quality of staff
1.0 Value for money

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