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Premier Homecare Limited

Type: Homecare Agencies

Area: Avon

 

5.0 out of 5 - Excellent

5.0 Quality of service
5.0 Quality of staff
4.9 Value for money
From 41 user reviews

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Premier Homecare Limited


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Description

Premier Homecare is an independently owned provider of superior, award-winning, private homecare and community care support in the Bristol, South Gloucestershire and North Somerset areas. With offices based in Westbury-on-Trym and Stoke Bishop, Bristol, Premier Homecare has been supporting the local area with acclaimed homecare services since 2004.

We care for elderly and disabled adults, helping them to retain their independence in the comfort of their own homes and communities. We are also here to support family members who care for loved ones - we know that enjoying life with family and friends is so important.

We are equipped to support clients with a wide range of needs. As and when those needs change we will develop and adjust the services we provide, whilst ensuring consistency of care staff. We pride ourselves on providing an exceptional, timely and wholly reliable service; our focus is on attracting and retaining quality staff who possess the right combination of qualifications and experience to ensure all of our clients receive a care service of exceptional quality.
We have recently received our routine CQC Inspection and are very proud to be one of the few Homecare Companies in Bristol to have achieved a 'Good' rating for all of the 5 key areas inspected.
Call us on 0117 9592013 to discuss further how we may be able to help you.

Address

24 Canford Lane, Westbury-on-Trym
Bristol
BS9 4DH

Telephone

0117 9592013

Website

Local Authority

Bristol

 

Services offered by Premier Homecare Limited

  • Help with getting up & going to bed
  • Help with shopping
  • Help with meal preparation
  • Help with washing & dressing & other personal care
  • Help with attending appontments or trips out
  • Help with cleaning, laundry, domestic duties
  • Temporary (or permanent) help following post-operative procedures
  • Support with medication
  • Temporary respite support at home

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Latest reviews of this homecare agency

Premier Homecare Limited

Excellent care

Premier have been very professional yet personable and reliable in their care for my mother. I also find them very supportive to us the family.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Excellent service from both carers and the office...

Premier look after my Mum and visit her twice a day. When asked if she had a favourite carer, Mum said 'they are all lovely'. This sums it up, they are all very caring and look after mum's needs. The office is also very helpful and are quick to inform me if mum needs attention. Can't praise them enough.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Premier homecare has excelled other care providers

Premier homecare have provided care for my mother since 2011, and we have been very happy with the service they provide. Regular carers have been provided and have built a relationship with my mother, and I am informed promptly if there are any changes to the carers schedules. Phone calls and emails are picked up quickly and staff are very polite and efficient. The care along with the administration has been very efficient, unlike other care providers we have used. The carers are tailored to my mothers care and personality. I would recommend Premier over other care providers to anyone who is looking for help a home.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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A great team

Premier has provided care for my husband for the last couple of months.What an excellent group of Carers! We have got to know them and they us.I can trust them to work independently, following a care plan.They are always prompt and willing to support us in many tasks. They are well supervised by Senior Staff. The office keep us informed of any changes. A great team helping us through this difficult end of life pathway.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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A great team

Premier has provided care for my husband for the last couple of months.What an excellent group of Carers! We have got to know them and they us.I can trust them to work independently, following a care plan.They are always prompt and willing to support us in many tasks. They are well supervised by Senior Staff. The office keep us informed of any changes. A great team helping us through this difficult end of life pathway.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Excellent service

Many thanks to all the staff for your flexibility in accommodating dad's requests over these last few difficult weeks. Your support has been greatly appreciated and my only regret is that dad did not avail himself of your services long before things got too much for him. I hope dad will continue to be a customer and I feel confident knowing that he will be getting home help regularly. From my visits to mum, now in a local nursing home I realise what a difference in personal care you offer as a one-to-one service compared with a large organisation.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Life changing!

From the time I spoke to the owner I felt my husband would be well cared for. I was impressed by the managers home assessment when other agencies such as OT's and district nurse were involved, and her concern that the best possible care would be provided, which it has been. This concern to give us the best possible service is ongoing and I feel very well supported.
The carers are reliable, skilled, knowledgeable and work as a team, which is very reassuring. Without exception they are a pleasure to have in our home and their cheerful Good Morning when they arrive gives the best possible start to our day.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Family peace of mind

My very independently minded mother of 92 has been looked after by Premier staff for the last two years. Just a few visits a week, but enough to give her support that enables her to stay in her own home. She looks forward to the visits each week and plans shopping and chores accordingly. As her son, it gives me peace of mind that should anything cause concern the staff are able to respond and advise of any issues. I am extremely happy with the service provided.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Looking After Father

Extremely well organised, staff friendly & very obliging.
Have been very impressed regarding the way my father has & is being looked after, nothing seems to be to much trouble.
Good communications between the office & ourselves if any issues occur.
First class service, would recommend them to any one requiring this sort of service.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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excellent

I have been with Premier homecare for two years and they have never missed an appointment, and have always done their best to accommodate to my needs. The carers are very kind and helpful and sensitive to my needs. I can't recommend them too highly

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Professional, reliable, helpful, thorough, happy

The tenants were impressed with Premier after meeting them at a Tenants meeting. A few weeks later premier held a coffee morning and again brought some of their staff for the tenants to meet. Since then, things have just got better. I find that Premier will pull out all stops in order to meet the requirments of the tenants, they are very professional in their approach, have good in depth care plans, communicate with us as support workers to highlight anything necessary. Lovely workforce.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Professional, reliable, contactable and human

We have used Premier for almost 2 years, initially to provide a companion service to mum who developed dementia & anxiety. Later, mum needed prompting to eat, take medication etc as well as companionship and accessing the community. Carers are friendly, competent and v reliable. Management & support staff are approachable, friendly, flexible and take a "hands on" approach to client welfare. Managers have attended meetings with medical staff & social workers to discuss mum's needs.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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PERSONAL AND SOCIAL CARE

ALL THE CARERS ARE WELL TRAINED, VERY PROFESSIONAL, CARING AND FRIENDLY.
THEY NEVER FAIL TO ARIVE ON TIME.
WE VALUE THEM VERY HIGHLY.
THEY HAVE BECOME OUR FRIENDS.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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caring and efficient

Premier provide carers for visits to my mother three times each day. I have found them to be excellent, the administration efficient and the carers pleasant and friendly.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Excellent in every way thanks

Reviewed by on

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Personal, professional, high quality care.

Premier Homecare look after my 90yr old father who has memory problems. As a result of their involvement he has been able to stay in his own home since my mother died and he has a wonderful quality of life. I cannot speak highly enough of the care that he receives. Everyone talks to him in a kind and sympathetic way and as well as his essential caring needs being met, three times a day he is taken out on trips to the Zoo or to Slimbridge Wildlife Park which he loves. We are all very grateful.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Showing 41 reviews | Page 2 of 2 First | Previous  1 ·  2 
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