Sign in to your
Good Care Guide account

Email *
 
Password *
Please wait

New to Good Care Guide?

If you want to write a review, or you own/manage a care setting: create a Good Care Guide account

Create a new account

How will you use Good Care Guide?

 

Premier Homecare Limited

Type: Homecare Agencies

Area: Avon

 

5.0 out of 5 - Excellent

5.0 Quality of service
5.0 Quality of staff
4.9 Value for money
From 33 user reviews

Send Enquiry

Send enquiry to:

Premier Homecare Limited


Your details

First name *
 
Last name *
 
Email address *
 
Contact number
 
Your enquiry *
 
Preferred time and date for call back (if applicable)
Please wait
 

Description

Premier Homecare is an independently owned provider of superior, award-winning, private homecare and community care support in the Bristol, South Gloucestershire and North Somerset areas. With offices based in Westbury-on-Trym and Stoke Bishop, Bristol, Premier Homecare has been supporting the local area with acclaimed homecare services since 2004.

We care for elderly and disabled adults, helping them to retain their independence in the comfort of their own homes and communities. We are also here to support family members who care for loved ones - we know that enjoying life with family and friends is so important.

We are equipped to support clients with a wide range of needs. As and when those needs change we will develop and adjust the services we provide, whilst ensuring consistency of care staff. We pride ourselves on providing an exceptional, timely and wholly reliable service; our focus is on attracting and retaining quality staff who possess the right combination of qualifications and experience to ensure all of our clients receive a care service of exceptional quality.
We have recently received our routine CQC Inspection and are very proud to be one of the few Homecare Companies in Bristol to have achieved a 'Good' rating for all of the 5 key areas inspected.
Call us on 0117 9592013 to discuss further how we may be able to help you.

Address

24 Canford Lane, Westbury-on-Trym
Bristol
BS9 4DH

Telephone

0117 9592013

Website

Local Authority

Bristol

 

Services offered by Premier Homecare Limited

  • Help with getting up & going to bed
  • Help with shopping
  • Help with meal preparation
  • Help with washing & dressing & other personal care
  • Help with attending appontments or trips out
  • Help with cleaning, laundry, domestic duties
  • Temporary (or permanent) help following post-operative procedures
  • Support with medication
  • Temporary respite support at home

Add a Review

Your opinion matters

Please read before leaving Good Care Guide

Have you used this homecare agency's services? If so, have your say today...

Write a Review

Looking for a local homecare agency?

If you're investigating local options, please leave your
email address and we'll contact you when you're in a
position to write a review.

Thanks for submitting your email!

Latest reviews of this homecare agency

Premier Homecare Limited

Compassionate and sensitive carers: brilliant...

Kind, compassionate, sensitive carers such as Karen, Milla, Amanda, Laura, and Joy looked after my mum in the last months of her life enabling her to remain at home as she wished. The care coordinator, Kate, was understanding and sensitive to both my mum's needs and the support we as a family needed. Care staff took time to get to know my mum and chatted to her always when they visited which my mum loved as well as always treating her with respect and dignity.

I can't rate them highly enough: too often care staff get a bad name but the staff at this company went above and beyond to enable my mum to continue to live as independently as possible and to ensure in her last months she was comfortable. Furthermore they supported the whole family through a gruelling time with grace and good humour.
Our thanks go out to them.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Impressive quality of care

We arranged a temporary contract to support my husband three times a week with his personal care whilst I was recovering from hip surgery. The pre contract assessment was carried out with great sensitivity. The notes for carers illustrated how well the assessor had listened to us and taken great care with the small details. The company made a great effort to meet our requirements regarding the time that suited us, The majority of carers were sensitive and able to develop an immediate rapport with my husband. One or two were exceptional and had sunny, friendly personalities. We understood that it wouldn't be possible to always have the same carer it certainly worked better for us when we knew the person who was coming.
I would have no hesitation in recommending Premier Homecare.

Reviewed by on

4.3 Good

5.0 Quality of service
4.0 Quality of staff
4.0 Value for money

Share review:
Excellent Care from Premier Homecare

All carers were kind, punctual, insightful, efficient, respectful, friendly and a pleasure to have in our home.

Arrangements were always confirmed promptly and the care was always delivered as agreed.

The office was efficient and friendly.

Excellent consistency in sending carers known to us even when providing extra care requested at short notice.

Dedicated contact in the office ensured good communications.

All round excellent service.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
The compassion, patience and kindness shown to my...

The compassion, patience and kindness shown to my elderly Mother enabled her to stay in her own home. The staff got to know my Mum and would talk to her about her past, and more importantly listened to her experiences. The relationship that was built up between my Mum and the carers was special.At the end of her life my Mum was able to be at home where she wanted to be. Without the excellent support from her carers this wouldn't have been possible. She had 4 visits a day, which meant that there was a continuity of care, also Mum looked forward to seeing them. If there was ever a problem, the office were quick to inform us so it could be rectified. The office staff are approachable, friendly and efficient. In our experience no problem was too small to be dealt with. Their professionalism was outstanding. We will as a family never forget their kindness.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Commendable Caring

Thanks to Premier Homecare, our feisty, 90-year old aunt can continue to stay in her own home and retain her much-valued independence. Though the rest of us from the family live thousands of miles away, we are reassured that our loved one is in good hands, not least because of the prompt and detailed reportage. The trained carers are cheerful, kind and capable. Moreover, the consideration, empathy and personal interest that the senior staff have displayed, is remarkable and in no way compromises their excellent professionalism in all matters. Recently, I was able to observe the caring first-hand and would highly recommend this service, to those looking for additional help; after a crisis ( e.g. hospitalisation), or as a long-term arrangement.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
excellent care.

Premier cared for my mum and sister for a year. The quality of care was excellent and both Mum and my sister enjoyed seeing the carers who generally remained constant.This meant my mother who has Alzheimer's got to know and remember the carers.
The carers always appeared to enjoy their work and did mention on several occasions what a good company Premier were to work for and it showed.
Having such a caring company in place allowed us as family members to feel confident about the care mum was receiving.If Premier were concerned about Mum they rang straight away and if times of visits changed I was contacted as well.
Thank you so much Premier.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

Share review:
Highly recommended home care provider

I have been extremely pleased with the care given to my mother over the last nine months. My Mum was very reluctant to have carers in her home but from day one she loved them and wondered how she'd managed before . Every carer she had was kind, compassionate and treated her with dignity. Nothing was too much trouble for any of them. I was also very impressed with the professionalism of Premier Homecare. If the carers had any concerns, not only did they record them in Mum's file but the office would ring me to inform me. It gave me huge peace of mind to know that she was being so well looked after. For that reason alone I consider their services very good value for money. They may not be the cheapest company around but you get what you pay for. They were recommended to me by a friend whose Mum had needed their services and I have in turn recommended them to another friend for his Mum and would not hesitate to do so again in the future.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Premier Homecare

I have had Premier Homecare for nearly ten years to do most of my care. During that time I have not been let down once by Premier, which gives me and my family peace of mind. Premier keep to their scheduled times nearly always. If they have to change my times, they consult me beforehand. I greatly value this, because I can plan my day properly knowing Premier carers will be here at the right time. Most carers from Premier are of a very high standard. I normally have the same group of carers all the time, even when carers are on holiday or off sick. I am speech impaired, Premier understand I need continuity of carers, which makes my life much easier and less stressful. When a new carer is introduced to me, the new carer shadows a senior carer who has worked with me many times before. Again, making my life so much easier, not having to explain everything to new carers. My careplan from Premier is very in depth yet comprehensive; detailing my daily
routines and preferences; enabling carers to do things the way I prefer them to be done. The office staff contact me directly by email, instead of contacting me via a third party, putting me in control. Premier office staff are in touch with what is happening, and deal with things efficiently, promptly and with the highest degree of respect. In my experience, an agency can have brilliant carers; but if the agency isn't run well; it has adverse effects on my life. Not only does Premier have brilliant carers; it is also exceptionally well run; making my care seamless so I can get on with my life.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Thank you for outstanding care given to my mum.

The brilliant carers from Premier Homecare looked after my mum for the period August 2015 until she went into a home in October 2016. They were all brilliant and enabled mum to stay in her own home for as long as possible. Nothing was ever too much trouble for them and they were all so friendly and helpful. Mum looked forward to their visits. The out of hours office team were also very efficient and helpful. Thank you to you all!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Homecare review

I cannot speak highly enough of the care I have received from Premier Homecare. The caring staff are very prompt and so willing to help in every way. The management ensure their staff are kept up to date with continual training.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

Share review:
A wonderful organisation both caring and...

To achieve the goal of being both ultra caring of the clients and a very professional yet friendly approachable organisation , is not easy. But premier homecare does so in buckets! The quality of care and competence that both my mother and mother in law receive cannot be faulted. The carers are kind but firm when necessary always with good humour and gentleness and importantly they never appear rushed or impatient with slow reacting clients. The admin staff are friendly and helpful both on the phone and on frequent home visits. We are very happy with premier and recommend them often to friends and acquaintances.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Very good service

I was very impressed with your service. Things that impressed me or had been issues with other agencies and weren't with you were:
- Carers - very friendly and helpful - they all introduced themselves!
- on-call carers! - fantastic system
- Carer on time!
- being told the name of the carer visiting me - never happened elsewhere
- carers get paid for travel time (as friend who work in care agencies I know many d not get paid for this time - you clearly look after employees)
- clear contract - clear what carers can do, on cancelation costs and particularly what happens with expenses on outings i.e. bus expenses if I went shopping

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Excellent Carers.

Very friendly management, no hard sell, but confidence in their service. They were recommended to me by someone with experience of a few different home care providers.
Carers have all be been extremely friendly, polite, respectful, and patient. They arrive on time, are keen to work and ensure you are satisfied with the way they are doing their work. All have been a pleasure to have in my home.
I genuinely can not find a single fault with this company, and I honestly recommend them.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Dulcie Stocken

I would recommend Premier Homecare excellent service to Anyone. Very reliable service office always informed of changes and very approachable. Carers are kind and caring nothing was too much truble. Expecially the main carer Sharon.H

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

Share review:
Excellent all round service

Excellent, caring service provided by office staff and carers at a very difficult time. Everyone worked so hard to accommodate any changes as necessary and I would have no hesitation in recommending them to anyone needing such help, wish we'd enlisted their help earlier.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
A great help

I live a long way away from my parents and from the start our experience with Premier Homecare has been excellent; all aspects have been positive, from communication and management to care.
The help received has given us all confidence and put us in a much better position to face the future.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Excellent care and service

My mother needed temporary night care following a spell in hospital. Premier Homecare were able to arrange this at short notice and the care lived up to and exceeded all expectations. The office management staff are friendly, courteous and helpful and the care staff were kindness itself. This all made a huge difference to the speed of my mother's recovery and my peace of mind knowing she was in good hands. I would certainly use them again.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Excellent care from cheerfu,l competent and...

I am severely disabled, totally wheelchair-bound and unable to move at all when in bed other than my right forearm. My wife normally cares for me, but on two occasions now I have had exceptional service on short-term contracts from Premier Homecare, once for five weeks in 2012 and again recently for three days. Both times I found the care given to be excellent; all the carers were cheerful, competent and efficient. I would not hesitate to use them again, and I can recommend Premier Homecare to other people needing help. Signed, John Powell, retired medical practitioner, April 30, 2016.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Excellent care

Premier have been very professional yet personable and reliable in their care for my mother. I also find them very supportive to us the family.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Excellent service from both carers and the office...

Premier look after my Mum and visit her twice a day. When asked if she had a favourite carer, Mum said 'they are all lovely'. This sums it up, they are all very caring and look after mum's needs. The office is also very helpful and are quick to inform me if mum needs attention. Can't praise them enough.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Premier homecare has excelled other care providers

Premier homecare have provided care for my mother since 2011, and we have been very happy with the service they provide. Regular carers have been provided and have built a relationship with my mother, and I am informed promptly if there are any changes to the carers schedules. Phone calls and emails are picked up quickly and staff are very polite and efficient. The care along with the administration has been very efficient, unlike other care providers we have used. The carers are tailored to my mothers care and personality. I would recommend Premier over other care providers to anyone who is looking for help a home.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

Share review:
A great team

Premier has provided care for my husband for the last couple of months.What an excellent group of Carers! We have got to know them and they us.I can trust them to work independently, following a care plan.They are always prompt and willing to support us in many tasks. They are well supervised by Senior Staff. The office keep us informed of any changes. A great team helping us through this difficult end of life pathway.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
A great team

Premier has provided care for my husband for the last couple of months.What an excellent group of Carers! We have got to know them and they us.I can trust them to work independently, following a care plan.They are always prompt and willing to support us in many tasks. They are well supervised by Senior Staff. The office keep us informed of any changes. A great team helping us through this difficult end of life pathway.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Excellent service

Many thanks to all the staff for your flexibility in accommodating dad's requests over these last few difficult weeks. Your support has been greatly appreciated and my only regret is that dad did not avail himself of your services long before things got too much for him. I hope dad will continue to be a customer and I feel confident knowing that he will be getting home help regularly. From my visits to mum, now in a local nursing home I realise what a difference in personal care you offer as a one-to-one service compared with a large organisation.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Life changing!

From the time I spoke to the owner I felt my husband would be well cared for. I was impressed by the managers home assessment when other agencies such as OT's and district nurse were involved, and her concern that the best possible care would be provided, which it has been. This concern to give us the best possible service is ongoing and I feel very well supported.
The carers are reliable, skilled, knowledgeable and work as a team, which is very reassuring. Without exception they are a pleasure to have in our home and their cheerful Good Morning when they arrive gives the best possible start to our day.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Showing 33 reviews | Page 1 of 2  1 ·  2  Next | Last
How do people rate
care standards
where YOU live?

Have you used local care?

If you've used a local care provider - share your experiences. Review nurseries, rate care homes, and help other families make more informed decisions about childcare and eldercare.

Write a Review

How to find the best homecare agency in Avon. Read homecare agency reviews on Good Care Guide.

Search for Childcare Providers by name

  1. #
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z

Search for Eldercare Providers by name

  1. #
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
 
 

Nursery Reviews | Nanny Agency Reviews | Care Home Reviews | Homecare Agency Reviews
We use cookies to provide the best web experience. By visiting this website you are accepting our Privacy and Cookie Policy.
© Copyright Good Care Guide Ltd. | Company No 07767790 | Bedford House, Fulham Green, 69-79 Fulham High Street, London SW6 3JW
Developed by My Family Care and United for All Ages