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The Oakes Care Centre

Type: Care Homes

Area: West Yorkshire

 

2.3 out of 5 - Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money
From 2 user reviews

 

Address

Willwood Avenue
Huddersfield
HD3 4YA

Telephone

01484485530

Local Authority

Kirklees

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Latest reviews of this care home setting

The Oakes Care Centre

Avoid at all costs

Our 97 year old aunt went into the The Oakes in June 2019. We thought we'd chosen wisely, we thought it was somewhere she would be well looked after and be safe. Sadly, the reality was far from it.

They say that a chain is only as strong as its weakest link and whilst some of the staff are very good and very caring, there are far too many weak links.

Our aunt was in the home for only 6 months prior to her death. Physically she was frail, while mentally she was totally on the ball and that, along with the fact that we, her family, visited on an almost daily basis was The Oakes' downfall. She was able to tell us when things were going wrong and we witnessed many things ourselves, first hand.

There's an ongoing investigation into our complaint against The Oakes. Issues have been reported to the CQC and Kirklees safeguarding team, but let me stress that knowing what I know now, I would NEVER have put my aunt in The Oakes. The last week of her life will haunt me forever.

Reviewed by on

2.3 Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

Share review:
SHOCKING

lack of food, medication errors given to wrong person, short of staff unhelpful manager who is on the defensive all the time, lack of communication, cannot get anyone to answer the phone in the evening, chairs left dirty, wheelchairs not cleaned. The place looks like a show home, but has a smell that stays up your nose long after you leave. looks top notch but looks can be very deceiving.

Reviewed by on

1.3 Bad

1.0 Quality of care and staff
2.0 Facilities and cleanliness
1.0 Value for money

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Showing 2 reviews | Page 1 of 1
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