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Barchester - Windmill Manor

Type: Care Homes

Area: Surrey

 

1.7 out of 5 - Poor

1.5 Quality of care and staff
2.5 Facilities and cleanliness
1.0 Value for money
From 2 user reviews

 

Address

2 Fairviews, Holland Road, Hurst Green
Oxted
Surrey
RH8 9BD

Telephone

01883718120

Local Authority

Surrey

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Latest reviews of this care home setting

Barchester - Windmill Manor

Awful place do not place your relative in this...

The poor staff that work in this place run around ragged caring for the residents as best they can when they are so short staff - while the management sit in their office away from the hard work eating biscuits and cake. The manager doesn't even know my fathers name. She is in this job for an easy ride while the poor caring staff are stressed out and trying to cope as best the can. Communication between the home and us is appalling. Emails go in answered, concerns are unheard. The CQC report needs acting on. I haven't seen an improvement since the report which is a great shame. The food is good but I know for a fact that options are quite often not taken in to account. My father asks for fish and he gets vegetable hot pot... the residents may have dementia but they are still people who were intelligent beings who had lives and interests before they entered the home. The staff resident relationship used to be really good when the staff felt valued but as there is now such a high staff turn over and many agency staff used this relationship doesn't develope. I think if new management was brought in things would quickly change but as it is I wouldn't recommend this home.

Reviewed by on

1.3 Bad

1.0 Quality of care and staff
2.0 Facilities and cleanliness
1.0 Value for money

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Windmill Manor is not what it used to be

sometimes basic care is lacking let alone the "extras" that Barchester promise in their brochure; food is hit and miss; management poor and leadership lacking; staffing levels very erratic; staff turnover high; they seem to care more about the bottom line than the residents; hardly any activities at the weekends;

Reviewed by on

2.0 Poor

2.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

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Response from Barchester Healthcare

We take any issues or concerns very seriously and would like to investigate further. Please contact us on comments@barchester.com and we'll look into your concerns and get back to you promptly with a detailed response.

Replied by Barchester - Windmill Manor on Jun 16 2015

A staff member or carer

Showing 2 reviews | Page 1 of 1

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