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Barchester - Tandridge Heights

Type: Care Homes

Area: Surrey

 

3.5 out of 5 - Good

3.3 Quality of care and staff
4.0 Facilities and cleanliness
3.3 Value for money
From 3 user reviews

 

Address

Memorial Close, Off Barnetts shaw
Oxted
Surrey
RH8 0NH

Telephone

01883715595

Local Authority

Surrey

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Latest reviews of this care home setting

Barchester - Tandridge Heights

Thank you

The day time staff were exceptional with the resident's they were so caring and nothing was too much for them if anyone needed anything done. Unfortunately not the same can be said about the night staff they either could not speak very good English so it was difficult for the resident's to explain what they wanted or they were pulled and pushed by the night staff in and out of bed. My praises go out to the day time staff who were great. I would suggest that you should do checks on the night staff at random times through the night without informing them that you are going in.

Reviewed by on

4.7 Excellent

4.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Poorly managed, lack of experienced and...

Reviewed by on

2.3 Poor

2.0 Quality of care and staff
3.0 Facilities and cleanliness
2.0 Value for money

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Reply

We take any concerns very seriously but as your review of Tandridge Heights is anonymous it is hard for us to investigate it. Please contact us on comments@barchester.com and we will investigate and get back to you as soon as possible with a detailed response


Replied by Barchester - Tandridge Heights on Jun 18 2013

Warm, friendly and caring

Reviewed by on

3.7 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
3.0 Value for money

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