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Priory Court Care Home

Type: Care Homes

Area: Surrey

 

1.7 out of 5 - Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money
From 1 user review

 

Address

Old Schools Lane, Ewell Village
Ewell Village
Epsom
Surrey
KT17 1TJ

Telephone

02083930137

Local Authority

Surrey

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Latest reviews of this care home setting

Priory Court Care Home

The Eagles' Hotel California

You can check out any time you like, but you can never leave!

We moved our mother - who was 80-plus with advanced Parkinson's - here in March 2015. Every day for the next year we had to visit to give her sufficient drink, while pleas to senior staff on this issue fell on deaf ears. She got more urinary tract infections than you can shake a catheter at. After a year of this, we gave notice, only for the home to secretly report me to the local Safeguarding team on a spurious abuse charge (which they didn't raise with us at the time, funnily enough). We then had to stay at the home for another four months, to the tune of a grand a week, while we did most of the work. Nice!

It's a shame, because Ewell Village is lovely, with many tea shops and pubs, and good public transport links. Bourne Hall library and park is a treat - not that you'd ever see any care home resident there of course, unless taken by a relative.

As for the home's much-vaunted hydrotherapy, it's not available if your relative needs a hoist. In all the time we were visited daily, I never heard of any resident using it. Our mother never even had a single bath or shower there.

If we wanted our mother put to bed after 7pm, it meant negotiation with the carers. Often it would be left to the night staff, who wouldn't get round to it until 10pm.

We were never given the front door code in all the time we were there. We weren't the only ones; one old boy visiting his wife had to stand outside for 20 minutes before being buzzed in.

Of course, though Social Services were on our case they refused to investigate our concerns. I installed a spy camera in my mother's room. and took the findings to the local and national press - at least they acted responsibly.

Unless you've POA in Health and Welfare for your parent, once they lose mental capacity, Social Services appoint themselves decision makers for their care, and do as they please! Thankfully, our mother is now in a care home in the borough of Kingston.

Reviewed by on

1.7 Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

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