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Chalkmead Resource Centre

Type: Care Homes

Area: Surrey

 

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Address

Deans Road
Merstham
Surrey
RH1 3HE

Telephone

08000854236

Local Authority

Surrey

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Latest reviews of this care home setting

Chalkmead Resource Centre

Anchor response to comment

Thank you for your comment and for raising your concerns, which Anchor take extremely seriously.
We are keen to learn more about your experience. Our Customer relations team can be reached at customer.relations@anchor.org.uk and will be able to discuss the issues raised with you in detail.

Reviewed by on

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Understaffed, inefficient, expensive and uncaring

We were unfortunate not to know the care home system and all it entails, mainly because we looked after our mum til she needed 24/7 care. Chalkmead was the only one available to us at short notice via East Surrey Hospital Rapid Response Team. She had 5 major falls in the home. NEVER did we see 2 staff in unit and all 8-9 patients had incontinence so the rest left alone when carer was attending another. Social Services never contacted us, never an apology from care home manager. Disgusting.

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