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Spring Tree Rest Home

Type: Care Homes

Area: Staffordshire

 

2.8 out of 5 - Average

2.3 Quality of care and staff
3.3 Facilities and cleanliness
2.7 Value for money
From 3 user reviews

 

Address

433 Watling Street, Two Gates
Tamworth
B77 1EL

Telephone

01827251634

Local Authority

Staffordshire

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Latest reviews of this care home setting

Spring Tree Rest Home

Abuse care, lack of water, drugged up with...

I think 1 star is toooo much. I would highly recommend looking round the rest home first before your place your relative in this home. My father came out with what can only be described as a cigarette burn on his arm, strap marks round the ankles and lots of cuts and bruises. My father went in able to walk and talk, after only 3 days he was sedated to the point he couldn't do either, he lost half stone in weight, dehydrated and blood pressure dropped he was very ill.
There are no activities to stimulate the minds of the residents. They do NOT go outside ever (look at the outside furniture for proof), also a member of staff said they are under staffed so dont take residents outside ever.
When the lift broke down the residents had to stay downstairs, unable to access their rooms and they went without sleep for that night. They are locked in the lounge & dining area to wonder round all day with only one carer in a room with all residents (approx 30) and no access to their bedrooms. When I went no staff had key to leave the room (fire hazard).
Lack of professional care, no access to fresh water, trolley had stale water from hours ago I guess (hope not days). Ask yourself would you want to live in this place, could you stand being locked in a room all day with nothing to do, lack of sleep, no fresh air on your face and no access to fresh water.
Safe Guarding Team, CQC, local MP (Chris Pincher), and police have all been contacted.
Shame on the staff who run Spring Tree and shame on Dr Rais Ahmed Rajput who owns three homes in Tamworth, Dover Cottage & Wilnecote Rest Home. He allows this poor treatment to happen to our Tamworth people.

Reviewed by on

1.0 Bad

1.0 Quality of care and staff
1.0 Facilities and cleanliness
1.0 Value for money

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Lovely care home but..

Lovely, clean care home with excellent Care Manager. Mum always looks clean and well dressed and her room is always spotless. Unfortunately facilities promised haven't yet materialized some 12 months after admission so boredom is kicking in! No garden facilities and lack of adequate members of Staff means residents are stuck indoors far too often. Promised summerhouse, enclosed garden and seating areas are not there. Car Park area is not fenced off so residents could wander out of the gate once outside. Simple little pleasures would make this home perfect. Nowhere to do activities only in the dining room which then needs to be cleared for mealtimes. Not all residents want to just sit in a chair all day watching TV or using a Karaoke machine! Come on Owners - would you like to sit looking at TV, the A5 or a car park all day? The men in the home especially need activities as they are becoming aggressive. Why don't you make the Staff and the Residents happy by appointing two Activity Co-ordinators and building a vegetable garden for the Gentlemen and a flower garden for the Ladies? You are full to capacity now and your lovely Staff are becoming stressed and unhappy because they cannot give the love and care they used to give when you only had 6 residents. Don't leave it too late before you lose them.

Reviewed by on

4.0 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

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Poor Services

My father sits in a chair waiting to die and staff have no interaction with clients.There is nothing for them to do and staff speak when its necessary. Suggestions have been made to help to improve their lives ie: free entertainment but that was ignored. There is no choice of food as stated when we initially visited. Drinks are only allowed at certain times during the day and if they request more they get told to wait. My family are constantly having to replace clothing as its always being ruined ie: shrunk to a point it no longer fit My family are constantly replacing stuff. I am totally disgusted and would never recommend this place unless changes are made. The Care Quality Commission should infiltrate these changes immediately or close it down . I work in care and do know what I am talking about.

Reviewed by on

3.3 Average

2.0 Quality of care and staff
5.0 Facilities and cleanliness
3.0 Value for money

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Showing 3 reviews | Page 1 of 1

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