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Tall Trees

Type: Care Homes

Area: Oxfordshire

 

4.6 out of 5 - Excellent

4.7 Quality of care and staff
4.7 Facilities and cleanliness
4.3 Value for money
From 3 user reviews

 

Address

Burford Road, Shipton Under Wychwood
Chipping Norton
OX7 6DB

Telephone

01993833833

Local Authority

Oxfordshire

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Latest reviews of this care home setting

Tall Trees

Don't die on Sunday- there is no management on...

My mother lived at Tall Trees for the last eight months of her life. The first 6 with the initial manager were great. After she left, communication effectively ceased - when I was away I waited 10 days for a reply to an email & nothing until I rang.
My mother died unexpectedly at 8.pm. on a Sunday evening. We were informed by(very pleasantly) by a nurse. We did not know that the law is for her body to be moved to the coroner at once.
I rang Tall Trees at 9.20 am the next day :
Receptionist: how are you?
Me: well - rather reeling
-oh, why's that?
-My mother died last night
-Well noone told me!"
The manager did not arrive until 1.30 pm that day; the assistant manager was 'on a course' all day, there was noone to help us or tell us what to do. Rang head office - referred to absent managers, very abrupt and dismissive, no help or advice on procedure. I had to discover & cope with coroner's procedure on my own.
I don't think that the care shown by the nursing and care staff was lacking at all, but the management is obviously seriously lacking. I do not think that a care home with about sixty seriously vulnerable residents should be left unsupervised for at least 24 hours - ( and who knows what had happened before 8.00pm.)

Reviewed by on

3.7 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
3.0 Value for money

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Well run with wonderful staff

Lucy who rundown the nursing home was our first port of call. Within a few days of speaking to her she had assessed my dad and fed back what, when and how they could help. Once funding was in place he moved in smoothly. He adored the staff ,some of whom were male which he appreciated greatly. They took time to chat to him and treated him with dignity. When it came to him passing they were well trained in end of life and gave us as a family emotional support.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Fantastic staff & facilities

My wife's 91 year old aunt has been here for four months and the care is exemplary. It is so much better than another, more expensive place outside Burford that was originally recommended.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Showing 3 reviews | Page 1 of 1

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