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Barchester - Lindum House

Type: Care Homes

Area: North Humberside

 

2 out of 5 - Poor

1.0 Quality of care and staff
4.0 Facilities and cleanliness
1.0 Value for money
From 1 user review

 

Address

1 Deer Park Way, Lincoln Way
Beverley
East Riding of Yorkshire
HU17 8RN

Telephone

01482886090

Local Authority

East Riding of Yorkshire

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Latest reviews of this care home setting

Barchester - Lindum House

Lindum House - they do not care!

We have been using this home for well over four years now and during this time it has got worse, and worse, and worse. We chose it after excellent temporary care, but the manager left as we returned permanently and it was one of the worst mistakes we have ever made. We are not in a position to move our resident as she feels it would kill her.
Basically a string of temporary managers have resulted in demotivated staff and an atrocious home. It looks good, but that is all. The majority of the staff don't give a monkeys ... and that may be be because a lot of them are bank staff because of very high staff turnover and sickness levels. When asked to do anything, many of them sigh, they don't have time, but there is more than that - some are plain unpleasant, showing an uncaring and even more so - an unkind and bullying attitude to residents. The one manager that started taking action against such staff was not effective - gossip was that she was not supported by the chain - and disappeared, no longer working for the group.
The reason I have written now is I am looking for alternatives, despite grave reservations, as the relatively effective, kind deputy manager has just left - all the better carers do.
DO NOT risk Lindum until it has improved DRASTICALLY (September 2013 - but it has been going downhill for over 4 years).

Reviewed by on

2.0 Poor

1.0 Quality of care and staff
4.0 Facilities and cleanliness
1.0 Value for money

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Response

We take your concerns seriously. Please send your contact details to comments@barchester.com for us to get in touch with you directly to help resolve this.


Replied by Barchester Healthcare on Sep 02 2013

Showing 1 review | Page 1 of 1

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