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The Grange Care Centre

Type: Care Homes

Area: Middlesex

 

Address

2 Adrienne Avenue, Off Ruislip Road, Southall
Off Ruislip Road
Middlesex
Middlesex
UB1 2QW

Telephone

(020) 8832 8600

Local Authority

Ealing

Average Rating

2.1 out of 5 - Poor

1.7 Quality of care and staff
2.3 Facilities and cleanliness
2.3 Value for money
From 5 user reviews

Reviews of this care home setting

The Grange Care Centre

CQC report accuratey?

I was a visitor to The Grange for over 2.5 years and the CQC report has left me acutely worried as it does NOT reflect what I constantly witnessed at this home. I witnessed broken hoist, residents soaked in urine from chest to knees, no staff members available to offer assistance for toilet needs. When my relative died there, my last thoughts of her as I looked at her in bed was 'at least no one can hurt you now'.
The Grange has been my worse nighmare. Legislation needs to change.

Reviewed by Anonymous on Jul 23 2012

1.0 Bad

1.0 Quality of care and staff
1.0 Facilities and cleanliness
1.0 Value for money

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Very low level of care

Please do not use. The truth is not published on this home.

Reviewed by Anonymous on Jul 19 2012

 

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Lots of lovely staff

This home has an 'Open Door' policy which allows us to visit at 10pm if we wish, which allows a feel of normality. The staff are mostely lovely and the Manager is committed. As far as Nursing Homes goes, this is good. The rooms are very nice and kept warm and a good design in each unit which allows an open feel and no residents are hidden from view. Security is excellent and the staff are always calm. Well done to them!

Reviewed by Anonymous on Feb 21 2012

4.0 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

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NOT RECOMMENDED

Not a care home that can be recommended for following reasons:-
1) Not many clear English speaking staff could communicate with our mother.
2) Complaints made were not acted on or followed through professionally or quickly.
3) Very high turn over of Managers? In one year nearly 4 months before new management appointed. A total
of 3 managers appointed and left with in 18months.
4) Level of care not good. My Mother suffered Tooth ache for 7 Months before she was treated. Just one
example

Reviewed by Bruce Hewitt on Feb 18 2012

1.3 Bad

0.0 Quality of care and staff
2.0 Facilities and cleanliness
2.0 Value for money

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NOT RECOMMENDED

Complaints made to The Grange Care Centre, Head office was responded in such away that it required CQC to investigate. Refer to there report August 2011.`

For reason unexplained in correspondence from Life Style Care plc. Owners of The Grange Care Centre showed a clear cover up by not dealing in a professional way my complaints that will now require The Ombudsman to Investigate

Reviewed by Bruce Hewitt on Feb 18 2012

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