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Elderholme Nursing Home

Type: Care Homes

Area: Merseyside

 

3.8 out of 5 - Good

4.0 Quality of care and staff
3.3 Facilities and cleanliness
4.0 Value for money
From 4 user reviews

 

Address

Clatterbridge Road
Bebington
Wirral
Merseyside
CH63 4JY

Telephone

01513340200

Local Authority

Wirral

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Latest reviews of this care home setting

Elderholme Nursing Home

Very poot

My mum was transferred to a temporary assess bed and was allocated a room, which was not particularly cleaned properly. Feet stuck to grubby carpet and Lino, it was brought to homes attention but nothing was done to improve matters. Hallways had very grubby carpeting. Dirty commodes left for hours and not emptied. Very poor communal bathroom with floor flooded on a couple of occasions, dangerous!! Food was very good. Mum had two falls and the second one more serious where she was admitted to hospital. She sustained very bad bruising and a cut eyes. This fall was due to her having a severe water infection and was severely dehydrated and was hallucinating, a&e confirmed the problem, it was undetected by home. Poor health care. Cluttered broken chairs in Residents conservatory. Carers when asked for anything were more than obliging and were kind to mum. I feel more managerial supervision is required and work allocation to carers be reviewed. There is one small section which has been revamped but the remaining sections were grubby and poor. My mum will not be returning to this home.

Reviewed by on

1.7 Poor

2.0 Quality of care and staff
1.0 Facilities and cleanliness
2.0 Value for money

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Awful place

Absolutely shocking place I don't even know where to begin with the lack of basic care !!!!!! Patients having to soil themselves due to pressing their buzzer for over 15 minutes to assist them to the toilet and me physically asking numerous nurses for help !!!!!!!!!!! My Nan was left that long she tried to climb out of her bed to get to the toilet resulting in a bad fall and X-rays were needed, she contracted salmonella also !!!!! Lost 10kilos in weight in 3 weeks which was awful on her already tiny frame. Left sitting in a chair all day due to the bed being left unmade till gone 6pm on numerous occasions ! Being dressed in men's clothes when her clothes were in her drawers ! A thermal vest, tshirts and the radiator on full blast with the door shut could of proved fatal !!!!!!! The errors made in this place are unbelievable don't be fooled ! It's more like a prison

Reviewed by on

1.0 Bad

1.0 Quality of care and staff
1.0 Facilities and cleanliness
1.0 Value for money

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Care and compassion second to none

My father was referred to Elderholme under the NHS Continuing Care scheme for 'End of Life' care and we had very limited experience of this kind of service, so we put a considerable amount of trust in the organisation at this traumatic time and we were not disappointed. At every step he was treated with respect, dignity and as an individual, with individual needs. The staff were polite, friendly and highly professional and took an holistic overview of my father's care, which made us as a family feel very reassured about how he spent his final few weeks. I cannot speak highly enough of the care provided, the attention to detail (which was so important for my father when he was in full health) and the personal approach. We welcomed and valued the pastoral side of Elderholme's work and both we as a family and my father felt the benefit of honest and factual discussions about the end of life, which made it a little easier to manage when the time came. It is the staff which make Elderholme what it is. They really care, both about their residents and their families.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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A good, caring, safe nursing home

4 years ago my husband had a very severe stroke leaving him with next to no movement. We were impressed with the built for purpose facilities offered by Elderholme They offered a very good staff to patient ratio, a high standard of cleanliness and showed endless , good humoured patience. Yes the fees seem high when you have to pay them yourself. In this case you do get what you pay for

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Showing 4 reviews | Page 1 of 1

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