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Tudor Lodge

Type: Care Homes

Area: Kent

 

1.7 out of 5 - Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money
From 1 user review

 

Address

18-20 Manor Road
Folkestone
CT20 2SA

Telephone

01303251195

Local Authority

Kent

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Latest reviews of this care home setting

Tudor Lodge

Mum fallen, sustained broken neck and ignored!!!

My mother was placed in Tudor Lodge on 1/11/17, where we assumed she would be cared for.
On the third day 3/11/17 my brother went to see her at 10.30am and found her to be in a great deal of pain with her head and her neck. He told the staff, and said that they did not appear to be interested and did nothing in response to him reporting this.
My sister and I got there at 1.30pm to find her in a really distressed state and crying with head and neck pain and, as we had found her on both days, urine-soaked. We took her up to her room to get her washed and changed to discover that she had a huge lump and bruise on her head, a bruise and cut on her arm and a big graze on her knee. We were absolutely devastated.
The staff said they didn't know what had happened and only then did they go to check the book and said that the night staff had written that she had fallen out of bed, so there had clearly been no adequate hand over to the day staff. They said that she had not complained of any pain, even though my brother had already reported this to them. They had not told him of the falling incident. There had been no follow up to this and no medical examination requested.
My sister and I insisted that we wanted her checked over and thankfully called for an ambulance. Many hours later when she was eventually examined, scanned and x-rayed it transpired that she had broken her neck! It has been confirmed that she has broken the Odontoid Peg, which the head rests upon. This could have killed her instantly, and yet she had been left for many hours in agony and untreated. The hospital said that one wrong move would have proved to be fatal. She is now in a life-threatening state.
For our beloved mother who has always been loved, cared for, clean and happy to have undergone such treatment is beyond heart-breaking and is despicable. She had been in their 'care' for only 3 days.

Reviewed by on

1.7 Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

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