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Barchester - Ashminster House

Type: Care Homes

Area: Kent

 

3.5 out of 5 - Good

3.5 Quality of care and staff
3.5 Facilities and cleanliness
3.5 Value for money
From 2 user reviews

 

Address

Clive Dennis Court, Hythe Road
Ashford
Kent
TN24 0LX

Telephone

01233664085

Local Authority

Kent

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Latest reviews of this care home setting

Barchester - Ashminster House

Friendly caring home

Friendly caring home
We were very pleased to find Ashminster care home for our aunt. Unfortunately she was unable to continue living alone in her home after she had several falls. Her one request was that we would visit her frequently and she was happy to move to Ashford from Tonbridge for this purpose. My aunt, and the family, were very happy with the excellent all round care provided. We were always made welcome and kept fully informed. Thank you

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you from Ashminster House

Thank you for your kind comments about Ashminster House care home. We will pass your feedback onto the team.

Replied by Barchester - Ashminster House on Jun 25 2013

Poor Care

We were very disappointed at the care my mother received. My written and verbal concerrns were seldom fully addressed. Her room was in such a filthy state that the NHS assessor insisted she be immediately removed until flooring replaced and room redecorated. She was sometimes left in a dark room on winter evenings and often left thirsty. She was frequently inappropriately dressed,usually in someone else's clothes. There was little understanding of her needs. She did have unexplained fall

Reviewed by on

2.0 Poor

2.0 Quality of care and staff
2.0 Facilities and cleanliness
2.0 Value for money

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Thank you

We take your concerns very seriously. Thank you for forwarding your contact details via the website. Our Care & Quality Coordinator will be in touch with you and we will carry out an investigation.

Barchester digital team

Replied by Barchester - Ashminster House on Jun 07 2013

Showing 2 reviews | Page 1 of 1

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