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Carlton Court Care Home

Type: Care Homes

Area: Hertfordshire

 

1.7 out of 5 - Poor

1.3 Quality of care and staff
2.7 Facilities and cleanliness
1.0 Value for money
From 3 user reviews

 

Address

112 Bells Hill
Barnet
Hertfordshire
EN5 2SQ

Telephone

02084474790

Local Authority

Barnet

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Latest reviews of this care home setting

Carlton Court Care Home

Horrific & Unfit

A horrific 18 months experience - understaffed, dishonest and badly managed - endless changes of managers, can not manage NHS pads, or medications, repeated and longstanding number of safeguarding. We are still traumatised by this place even though we removed our relative in November 2017. The whole TLC Care Group is unfit. Nothing more than a money making scam at the expense of the vulnerable. Want to see videos, reports and share experiences - very happy to share.

Reviewed by on

1.7 Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

Share review:
Modern building but not good care

My Mother is bedbound she has been admitted to hospital twice in 9 months due to dehydration although the staff are supposed to keep a fluid chart to ensure this does not happen. She has a catheter and is frequently experiencing urine infections. These tend to go unrecognised as the staff do not know her.
Frequently when I contact the home there is no one available to ask how my Mother is. Sometimes a message has been left on their answerphone and they ignore it.
.Staffing levels do not seem appropriate and change more than we hoped.

Reviewed by on

2.0 Poor

2.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

Share review:
Rude staff

Takes over half hour to answer the call bell. Painkillers are not administrated on time, long waiting time when in pain. Staff don't make sure paralysed residents are left in a comfortable position before leaving them. When try to point out anything to them are rude and threatening. Chosen meals are not respected. There's a horrible smell as you walk through the corridors.

Reviewed by on

1.3 Bad

1.0 Quality of care and staff
2.0 Facilities and cleanliness
1.0 Value for money

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Showing 3 reviews | Page 1 of 1
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