Portsdown Hill Road, Bedhampton
4.8 out of 5 - Excellent
4.9 Quality of care and staff
4.8 Facilities and cleanliness
4.6 Value for money
From 36 user reviews
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Belmont Castle Care Home
Reviews of this care home setting
Belmont Castle Care Home
Friendly cheerful staff, despite the challenges of the job
I visit an elderly resident of this home quite frequently. I have found the staff very helpful despite the tough challenges that they face. The home is clean and tidy. Most of the residents seem happy.
Reviewed by Anonymous on Dec 08 2013
An excellent home
As soon as we walked in to Belmont Castle we felt comfortable with the place. Friendly staff and a detailed tour of the facilities.
My mother-in-law moved in a couple of months ago and has settled well. The staff are attentive and sympathetic to her problems and she seems at ease, which at this stage of her life is the most important thing.
Reviewed by Jim Wren on Nov 16 2013
Lovely staff and exceptional level of care
I can only speak from my personal perspective, of visiting two recent new residents at Belmont Castle. The staff strive to live their values of respecting the individual. Those living there are not relegated to \'simply living in a nursing home\' with perhaps such negative connotations. Instead, it really is a new start!! This home offers comfort, safety, compassion and many many vibrant activities. As one resident said to me recently she 'no longer feels lonely' and I sleep well because she is so happy. This is an exceptional place, filled with laughter and love :-)
Reviewed by Anonymous on Oct 14 2013
Dedicated carers putting the needs of residents first
From the moment Mum stepped through the front door of Belmont Castle, the staff have only ever treated her with kindness.
Nothing is too much trouble whether you're a resident or a visitor- for example we are always offered a cup of tea.
As we live some distance from Mum it is so re-assuring to know that Mum is happy, extremely well cared for, and most importantly safe. The staff's attention to detail in these requirements is amazing.
Reviewed by Rowena Gannon on Oct 07 2013
Dedicated and caring staff in excellent surroundings
Whenever I visit my mother, I am greatly impressed by the professionalism and dedication of the staff in the home. This impression reinforces her own reports of the support she has received. She welcomes the opportunities to chat with staff despite the calls on their time and to get to know them as individuals. I always find the atmosphere welcoming and cheerful. This is natural and not forced and flies in the face of the stereotypes some people may have of depressing and gloomy residential care home environments. Belmont Castle to the contrary is a place full of life and good spirits.
I live a considerab;le distance from the home so I am glad to be able to be assured that my mother is receiving the best possible care. On a practical note, I often arrive from a 2 hour car journey around lunchtime. I am not only impressed that I have always been offered a meal, but that staff bring the tray to my mother's room so I can maximise my visit time by eating with her, rather than in the area downstairs. At other times of the day, I have similarly been brought up cups of tea, although there are drink making facilities downstairs. This in itself a small gesture, but it is symptomatic of the extra mile that staff are willing to go on behalf of residents and those visiting them.
Reviewed by Ian Talbot on Oct 02 2013
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