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Badgers Holt Residential Care Home

Type: Care Homes

Area: Hampshire

 

4.8 out of 5 - Excellent

4.9 Quality of care and staff
4.9 Facilities and cleanliness
4.5 Value for money
From 28 user reviews

 

Address

Butts Ash Lane, Hythe
Hythe
Southampton
Hampshire
SO45 3QY

Telephone

02380849310

Local Authority

Hampshire

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Latest reviews of this care home setting

Badgers Holt Residential Care Home

More than a care home .............

After a very emotional and traumatic 2 years, firstly accepting the news of Mums Alzheimer's, and then having to find the correct care home, we have now moved Mum into Badgers Holt. She has been there less than 2 weeks and the transformation in her has been amazing. She has settled well due to the excellent care of all the staff , who are all fully trained in dementia care, she seems less anxious and much more relaxed than she has been for months. The stimulation of the activities has encouraged her to become more conversant and she has even found her laugh again. In fact in the words of my Son " We have got our Nan back again". Obviously the illness will, take it's toll and we are sure we will have challenging times ahead but we are confident that with the guidance of Mrs Rayner, Diane, Jackie and the whole Badgers Holt team we will survive this journey with lots of compassion and support. From the bottom of our hearts we thank each and every one of you. This ,we are sure, is the start of a very strong friendship.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Many Thanks

Dear Julie
We were delighted to see your review and delighted that you placed mum with us, she is a joy to have around.
Kind regards

Replied by Theresa Rayner on Nov 23 2017

A GP/ health professional

Heather Bailey

Have already written a review, but now adding to it.
I recently had lunch with Mum, as an early birthday for me, and the staff were so attentive. We had tables laid up in the lounge, so that we could eat together and nothing was too much for the staff.
I'd like to say thank you to Nrs Rayner and the staff for everything you do for my mum.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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Many thanks

Dear Heather
Thank you very much for your kind words, it was a pleasure to have you here sharing your birthday with your Mum. Your always very welcome to come here and share a meal anytime.
Kind regards
Theresa Rayner

Replied by Theresa Rayner on Jul 25 2017

A staff member or carer

Unbeatable care for my wife

My dear wife has been a resident at Badgers Holt for 20 months.During that time the care she has received from Mrs Rayner,Diane and her amazing team has been first class.The staff are amazing nothing is too much trouble.Badgers Holt is very homely with a warm and friendly atmosphere,and visitors are always made welcome.I cannot thank Mrs Rayner and her wonderful staff for all they do for my wonderful wife.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Colin
Many thanks for your kind words, the staff will be delighted to hear your comments and it's a pleasure looking after your wife.
Kind regards
Theresa Rayner

Replied by Theresa Rayner on Jan 05 2017

A GP/ health professional

Christmas

We searched for a care home for mother who has dementia. Badgers Holt was by far the best. The staff are very kind and caring and mother is well cared for. We were invited to spend Christmas Day at the home with her and were included in the festive meal Unexpected but welcome. We cannot praise the staff enough. Would highly recommend this home .

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Brian
Many thanks for your very kind words, we are so happy that you and your family enjoyed Christmas Day with us, we very much appreciate your comments.
Many thanks again

Replied by Theresa Rayner on Dec 29 2016

A GP/ health professional

Looking for a clean and caring home

Made a appointment to see the owner and manager as our mother needs 24/7 care., they gave us time and explained how the home works. We went to Badgers Holt of which has an excellent reputation . Given a tour of the home we were very impressed with what we saw. Very clean and there was activities being held for the residents, of which are held daily. As soon as they have a vacancy we as a family would have no hesitation in our mother spending the rest of her days there. The staff were very caring and friendly also.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Thank you for your review and kind comments

Replied by Theresa Rayner on Dec 29 2016

A GP/ health professional

Brilliant care for our Mum

Having read my sisters review, there's not much else to say other than that I agree. Mum is very settled, happy & well looked after. It broke my heart when we knew she needed to go into a care home, but knowing that she is well looked after has made me feel happier.
We are always made to feel welcome, as part of the Badgers Holt 'family', and offered a cup of tea on arrival. I even had lunch with Mum one day, which was lovely to spend the day with Mum. The staff are fantastic, always professional & friendly, and we would like to thank you all for the wonderful care mum receives.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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Thank you

Dear Heather
Apologies for the late response, many thanks for your kind words, myself and the rest of the Badgers Holt team really appreciate your comments.
Many thanks

Replied by Theresa Rayner on Dec 29 2016

A GP/ health professional

Unbeatable Care For Our Mum

Our dear Mum has been a resident at Badgers Holt for 2 years now and during that time the care that she has received from Mrs Rayner, Diane and their amazing team has been first class. Due to dementia and additional cognitive issues resulting from a stroke, Mum struggles to communicate, causing her to become very anxious and frustrated at times but the staff have worked tirelessly to learn to understand her needs from her expressions and body language. Mum is now much more relaxed and settled as a result. The staff are kind, patient, caring and compassionate and the residents' privacy and dignity are respected at all times. No matter how busy they might be, nothing is ever too much trouble.
Badgers Holt is very 'homely' with a warm, friendly atmosphere and visitors are always made to feel welcome by the staff.
As a family, we can't thank Mrs Rayner and her wonderful staff enough for all that they do for our lovely Mum :)

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Hazel
We really appreciate your very kind and good review, myself and the team are always very grateful to received feedback, thank you once again.

Replied by Theresa Rayner on Jun 16 2016

A GP/ health professional

Having Time For The Elderly

My First experience when visiting Badgers Holt Care Home
was the greeting I received.

I found the Staff to be very friendly and the offer of a cuppa was great. When I saw my friend in there I found it very hard
to accept her being in a Care Home.The lady in question although disabled was always very strong and tried so hard
to keep her independence.

I am pleased the Family have found Badgers Holt as the
warmth of everyone there was so lovely to see.

Also it is up the road from Family and Friends which makes
visiting so much easier. I do hope my Friend settles and
I know she will be well looked after and being safe is a priority. Keep up the good work Badgers Holt and well done to all the Staff.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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Thank you

Many thanks for your wonderful words, it means an awful lot to us to know how much we are appreciated, thank you.

Replied by Theresa Rayner on Jun 16 2016

A GP/ health professional

A Safe Haven

If sadly you have to place a loved one into care Badgers Holt is ideal. The help and advise on offer from Mrs Rayner is second to none as is the care provided. On a daily basis clients are cared for with love dignity understanding. I am so very grateful to have found such a lovely home for my husband where he is happy and rested. Thank you Mrs Rayner ,Diane and all the staff (white angels) who work so hard to provide the outstanding standard of care.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Many thanks for your very kind review, it is wonderful for us all at Badgers Holt to hear such positivity, thank you.

Replied by Theresa Rayner on Jun 16 2016

A GP/ health professional

Well run, caring and dignified home. Welcoming...

We have had to make the decision to put our Dad into a Care Home, and we were extremely lucky to find a place available at Badgers Holt Residential Care Home. He gets excellent care and is very happy there. It has put our minds at rest to know that he is being so well looked after and all of his needs are being met. The staff are always friendly and helpful.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Ann, Many thanks for your very kind words, the staff and myself really appreciate your comments, many thanks indeed.

Replied by Theresa Rayner on Jun 16 2016

A GP/ health professional

A care home that truly cares about and for their...

My Mother and Father were both staying at Badgers Holt. My poor old Mum has been cared for with sympathy and compassion as she struggled to deal with Alzheimer's disease. She lost her mobility and it was a struggle for her to communicate her needs. The staff dealt with these problems in the most professional way and did their best to keep her comfortable. My mother passed away recently and the staff are to be commended for the compassion shown to my mother and my family during this difficult time. My Father remains at Badgers Holt and I have the utmost confidence that they will do their best to look after him.
My thanks to the whole team.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Mick and family
Thank you so much for your very nice comments about all at Badgers Holt, its wonderful for the staff as you know who worked tirelessly behind the scenes. Mum was such a lovely lady to care for and we are very pleased that she had a peaceful end, thank you all once again for thinking of us.
Theresa Rayner

Replied by Theresa Rayner on Jan 19 2016

A GP/ health professional

Friendly and caring

After touring many homes to find a suitable one for my mother, who is suffering from dementia, we were lucky enough to find a vacancy at Badgers Holt. The staff and the owner have gone beyond the call of duty to try to make things as easy as possible for the family.
They have all shown great care and empathy and kept us informed and offered advice throughout and we are confident that mum is receiving the best possible care, which is very much appreciated.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Neil
Apologies for the late reply.
Thank you for the very nice comments for us here at Badgers Holt. Your mum is a very nice lady to care for and thank you for trusting us to do that job.
Kind regards
Theresa Rayner

Replied by Theresa Rayner on Jan 19 2016

A GP/ health professional

Badgers Holt and NCS

Badger's Holt care home is working hard to incorporate all aspects of the community at the core of its work. Our young people have been blown away by the hospiatlity shown by staff and residents and were all too pleased to work with them to make a difference as part of their National Citizen Service programme. The residents are happy and it is clear the staff are too, which makes the environment a great one to be around.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Many thanks

Thank you so much for your very kind words, the residents were very pleased that the young people were happy to share the day with them.

Replied by Theresa Rayner on Sep 08 2015

A GP/ health professional

Outstanding Care

It is nearly two years since we posted a review and we wanted to record how happy we still are with care that our elderly relative receives from the staff at Badgers Holt. We continue to be impressed with the way in which the staff handle difficult situations, and sometimes difficult patients, with kindness, patience and good humour.
As is shown by the excellent CQC Report, Mrs Rayner ensures that procedures are properly followed and that staff are up to date with training. The staff follow her example, so that Badgers Holt feels more like a large family than a Care Home. The dignity of the residents is always respected and they are treated as individuals.
Our relative receives outstanding care from all the staff and for that we are very grateful.
Sylvia and Roger Mills

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Sylvia and Roger
Many thanks for your very kind words we really do appreciate it. It does our moral a lot of good and we continue to provide the best possible care for all our residents.
Once again thank you very much
Theresa and Staff

Replied by Theresa Rayner on Sep 03 2015

A GP/ health professional

Open day and general care

My mother, a resident at Badger's Holt, my sister and I enjoyed the open day held at the end of June. It was lovely to see residents, their friends/families and staff all together enjoying themselves. My mother is very content at Badger's Holt and although loves to get out for a drive around is very happy with the care she receives and loves to have a joke with the calm and caring staff. Mrs Rayner manages to maintain a professional but homely atmosphere which I'm sure is quite a difficult combination.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Jan
We are so please you enjoyed the garden party in June for the National Open day for care homes. Your mum has a really good sense of humour and keeps us well amused when she plays the piano at the home, it was very nice to share the day with you and your sister.
Thank you once again
Theresa and Staff

Replied by Theresa Rayner on Sep 03 2015

A GP/ health professional

Badgers Holt Care

My husband and I regularly visited a very dear friend who was resident at Badgers Holt Residential Care Home. We both had visited our friend at a previous rest home which we were bitterly disappointed with. Not so with Badgers Holt. The staff are supportive, caring and thoughtful of both the resident's needs and those of family and friends. Indeed, they could not be more caring. No matter what time of day or night we visited we were greeted with the offer of a warm drink and given an update when requested. Our friend was very particular in her dress when she lived at home and this was respected by the staff at Badgers Holt who made every effort to assist our friend in dressing her very best at all times. The ambience and general atmosphere as you enter is friendly and inviting, with staff ever helpful in ensuring residents are comfortable and safe. Towards the end of our friend's life staff were respectful of family and friends need to be with her at all times of the day and night with their constant attention to detail evident in ensuring our friend was in the most comfortable position she could be for the situation she was in. The staff have the right knowledge, skills and attitude to provide the care and support needed by the person who was dying. Dignity is at the centre of everything they do and thus we believe they achieved high quality, person-centred care and support.The care given to our friend was second to none and we cannot speak highly enough of the Manager/owner and her staff.Their support went beyond the death of our friend by their attendance at the funeral in order to pay their last respect. This care home is the very best example of how a rest home should be run.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Dear Eileen and Stuart
So sorry for the delay in responding to your beautiful feedback, it is always so good for the staff and myself to get such amazing feedback and allowed us to say how much we enjoyed caring for your loved one. Its never easy for the staff or myself to lose any of our residents. Once again thank you very much.

Replied by Theresa Rayner on Sep 03 2015

A GP/ health professional

Care of my wife,ie resident

Very lucky to have got a vacancy,very pleased with the way my wife is cared for,staff are absolutely brilliant.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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Thank you

Thank you very much for your very nice feedback, its great for myself and the staffs morale , thank you once again.

Replied by Theresa Rayner on Sep 03 2015

A GP/ health professional

THE BEST

For the past 5 years, a cousin has been resident at Badgers Holt. At first we used to take her out and it didn't matter what time of day we visited, we were always met by staff in a friendly manner. As she deteriorated our visits meant no outings but again friendly staff were always in attendance.
The Care Home Open Day was truly excellent, the staff and residents, together with visitors of all ages had a great time .
One can visit at any time and are free to walk around without being followed. It is very clean and the food menu is excellent. I would have no hesitation in recommending Badgers Holt I would like to think that if need be I would end my days there

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Thank you very much indeed for your comments, it was lovely to see you as a family joining in with all the fun at our National Care Home Day garden party in June and especially seeing your relative having such a lovely time.
Kind regards

Theresa Rayner
Proprietor

Replied by Theresa Rayner on Jul 23 2015

A staff member or carer

Exceptional personalised care

Badgers Holt is a small intimate care home with a dedicated team of people. My mother was a resident for nearly 3 years and sadly past away in March this year 2015. It is difficult to express how grateful I am and indeed I know she was at the particular balance of care provided at Badgers. Everyone and I mean all the staff demonstrated extraordinary dedication to all of the residents in the care. Mindful of their needs both intimate and social, allowing all to express their individuality in their own unique way.

My mothers needs were great towards the end of her life, she had complete dependence on the staff to provide this. She could be a difficult women but they managed to engage her with a wit and charm that bought the best out in her and gave her the dignity and respect she deserved. It was a harrowing time for me, but the support of the staff and the manner in which they provided for her relieved my own guilt and anxiety about leaving her in somebody else's care.

Nursing has become a tick box profession. Real vocational caring is absent from most hospital environments. Not at Badgers. What they provide is very different, its real and genuine, you can't buy it, (mother was previously in a home that cost twice the price of Badgers, it was cold unfriendly and clearly the residents were 'cash cows').

I can recommend Badgers most highly. I am a health care professional myself so feel eminently qualified to judge. The family atmosphere and professionalism run through everything they do, its a special balance that is hard to find.

The proprietor brings a powerful mix of matronly like attention with experience and dedication to her staff and residents. This enables a stable and highly professional team to thrive. Responding to national directives as well as local needs. Continuous training and updating staff is always a priority. It is difficult to fault anything they do.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank You

On behalf of my staff and myself we want to thank you very much for your amazing comments . It was such a pleasure taken care of your Mum, her sense of humour is still very often talked about and we miss her very much.
Thank you from all at Badgers Holt

Theresa Rayner
Proprietor

Replied by Theresa Rayner on Jul 23 2015

A staff member or carer

An absolutely superb first class care home

My aunt has now been in Mrs Rayners care for 3yrs and I cannot fault the care, compassion, cleanliness she and her excellent staff they give to my aunt.
No matter what time I go it is never too much trouble, I am offered a cup beverages and on the occasions I have called at lunchtime I am offered lunch which by the way is always made from quality ingredients fresh each day.
I just hope Mrs Rayner is around should I have to enter a care home.
Mrs Rayner and staff a very big Thank-You for all your help.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Thank you

Thank you very much for your feedback we are very pleased

Replied by Theresa Rayner on Nov 14 2013

A Lovely Home

A relative has been in Badgers Holt for nearly 4 years and we are very happy with the care and service she receives and very grateful to the staff for all they do. We do not live close by and it is good to know that they will always call us if there is any problem, so that we know that she is safe.
Almost immediately after entering the Home, our relative commented that she felt safe and well cared for and this is still the case 4 years later.

Reviewed by on

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Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

Very caring!

It was with a very heavy heart that we undertook to find Dad a suitable Care Home, following a very difficult few months whereby he lost his independence, confidence and a great deal of his mobility, following a rather bad experience at the hand of a Care Agency visiting him at home.
We were delighted to find Badgers Holt, and after the initial settling in Dad has regained much of his confidence, and general health following the care provided by all the staff.
We feel he is now receiving the 24/7 care he needs, and is very much looked after by the staff and management alike.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

Confidence that Dad is in the best place

The family were all nervous about our much loved Dad needing full time care. We looked at a few places but knew as soon as we went inside that Badgers would feel like 'home' for him. We were not wrong, what a lovely place and it is all down to the care and attention to detail of the staff. It is a happy place and the family are always made to feel welcome to visit.

Thank you all at Badgers

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

Share review:
 
 
Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

home from home

Our cousin is very happy at Badgers, and always calls it 'her home'. The staff always appear cheerful coping with some terrible mood swings from patients.
The home is meticulously clean, never a nasty smell, (as we have experienced in some homes) We have seen some homes that are run like regimental standards but with Badgers it really is like a 'home'.
If we could change one thing, it would be to have en suite facilities but this is not a major concern. Thank you Mrs Rayner and her brilliant staff

Reviewed by on

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BADGERS HOLT

Many thanks for your kind words, it has always been Badgers Holt aim to provide the highest level of care.

Replied by Theresa Rayner on Oct 14 2013

Relative's Review

The home is very well managed and the staff are without exception caring, professional, hard working and empathetic to each resident's individual needs. I am always greeted with a cheerful smile and warm welcome when I visit. It is a first class care home and I have every confidence that my mother receives the very best care.

My mother has lived in the home for the past three years.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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BADGERS HOLT

Many thanks for your kind words, it has always been Badgers Holt aim to provide the highest level of care.

Replied by Theresa Rayner on Oct 14 2013

Thank you

Thank you very much for your feedback we are all very pleased

Replied by Theresa Rayner on Nov 14 2013

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