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Madelayne Court

Type: Care Homes

Area: Essex

 

1.7 out of 5 - Poor

1.7 Quality of care and staff
1.7 Facilities and cleanliness
1.7 Value for money
From 3 user reviews

 

Address

School Lane
Chelmsford
Essex
CM1 7DR

Telephone

01245443986

Local Authority

Essex

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Latest reviews of this care home setting

Madelayne Court

Total neglect of my Mother

My Mother has been totally neglected the last year of her care. For the first three years the Care was better but since a change of manager the care has gone downhill the place is filthy and so was my Mum towards the end of her life. She wore the same clothes all the time she was covered in food her room was dirty and her health needs neglected. On the day she died she was left on her own before I got there and her bedroom windows were wide open. Social Services have substantiated a charge of neglect it's disgusting how a once happy woman turned into a shell of herself because of their neglect.

Reviewed by on

1.0 Bad

1.0 Quality of care and staff
1.0 Facilities and cleanliness
1.0 Value for money

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General Hygiene

I went to visit my mother on Sunday. The residents in Chestnut Lounge at Madelayne Court were being served tea/coffee at around 11am. The tea coffee was served in just cups no saucers and one spoon was used to stir every cup of coffee/tea. What shocked me even more was the nurse/member of staff dropped the one spoon on the floor, picked it up continued to stir the coffee and teas with it! It should have been taken away and washed. No attempt was made to clean it all. I think this is a dangerous lack of hygiene and general cleanliness. If this is what goes on in front of residents and visitors what goes on behind the scenes???

Seems they were saving on washing up! For the money we pay a week this is most unsatisfactory.

Reviewed by on

2.0 Poor

2.0 Quality of care and staff
2.0 Facilities and cleanliness
2.0 Value for money

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Very Very Poor Care Provider

Mother was born 1919 She is completely immobile in a wheelchair therefore had to go into Residential Care in June 2007 and was happy until May 2011 when they broke 2 bones in her leg her tibia and fibula she had been mishandled They could not even arrange a leg support for her when she came out of Hospital I had to arrange this On 15th February 2012 I found mother with no teeth or glasses the carer told me she had been like this for 3 days This home has deteriorated NOW HAPPY IN NEW HOME !!

Reviewed by on

2.0 Poor

2.0 Quality of care and staff
2.0 Facilities and cleanliness
2.0 Value for money

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Showing 3 reviews | Page 1 of 1
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