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Barchester - Leonard Lodge

Type: Care Homes

Area: Essex

 

2 out of 5 - Poor

1.0 Quality of care and staff
4.0 Facilities and cleanliness
1.0 Value for money
From 2 user reviews

 

Address

Roxwell Gardens, Hutton
Brentwood
Essex
CM13 1AQ

Telephone

01277263939

Local Authority

Essex

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Latest reviews of this care home setting

Barchester - Leonard Lodge

Some staff rude and confident about bullying...

Some staff rude and confident about bullying others
Demeaning
Unprofessional
M Some members using abuse language at others which is ignored and not taken seriously.

Complaints not upheld. Feedback not given which makes a mockery of the whistle blowing rule

Staff afraid to speak up for fear of reprisals

Favouritism by management of some
Unfounded Accusations by the manager without demonstration of proof and a balanced view.

Unsafe practices by some staff regarding moving and handling clients that need two people.

Reviewed by on

1.3 Bad

1.0 Quality of care and staff
2.0 Facilities and cleanliness
1.0 Value for money

Share review:
Don't put your relative in this Nursing Home

Staff unable to keep my husband clean resulting in severe urine burn within 10 days of admission. During his 5 months stay was never given a bath or shower. Staff informed me that it was a Nursing Home not a hospital when his nursing needs were ignored. Staff were unaware that he had been admitted to hospital with sepsis as his door was closed and no-one had bothered to check on him all night until mid-day when I arrived to collect his belongings. No staff at all on duty on the nursing floor when my sister visited one Saturday morning. Repeated concerns raised with manager were ignored.

Reviewed by on

2.0 Poor

1.0 Quality of care and staff
4.0 Facilities and cleanliness
1.0 Value for money

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Showing 2 reviews | Page 1 of 1
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