23-25 Florence Road, Boscombe, Bournemouth
4.8 out of 5 - Excellent
5.0 Quality of care and staff
4.3 Facilities and cleanliness
5.0 Value for money
From 6 user reviews
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Reviews of this care home setting
Outstanding Service In Managements Absence
Firstly, i would like to say keep up the good work to all of you. Also i want to mention how impressed i was with the continued great service that happened in the absence of the management being away for two weeks. The staff continued with the high standard of care and managed the running of Florence lodge in a very professional way. Thank you for the hard work and great service that you provide for my mum and the other residents.
Reviewed by Jean Simpson on May 29 2013
Organised. Kindness Understanding. Caring. Helpful.
I cannot praise enough the manager and staff for their kindness and under standing given to my mother in law, right up to her passing away. My wife and I found them caring and helpful at all times, especially on her admission and after her death. We would willingly recommend them to anyone. Norman Todd.
Reviewed by Anonymous on Jan 30 2013
excellent, careing, supportive, family feel
I have had a close friend in this home for just over 2 years. She was very happy here and because of the welcome she first received when on a respite visit she took the decision to give up the home she had lived in for 96years and move to Florence Lodge on a permanent basis.
Whilst here she has been treated with courtesy and respect and not only her but all her visitors. We were always offered a drink and the manager and staff were always happy to help if there was a problem, Thank you
Reviewed by teresa harrison on Jan 29 2013