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Harbour Residential Care Centre

Type: Care Homes

Area: Avon

 

4.1 out of 5 - Good

4.0 Quality of care and staff
4.3 Facilities and cleanliness
4.0 Value for money
From 4 user reviews

 

Address

4 Haven View, Harbour Road, Portishead
Harbour Road, Portishead
Bristol
BS20 7QA

Telephone

01275409950

Local Authority

North Somerset

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Latest reviews of this care home setting

Harbour Residential Care Centre

A caring, loving home

My husband lived at Haven Lodge for almost a year. In this time he was cared for by excellent staff who really looked after all the residents exceptionally well. He was always dressed and fed, bedding was immacualte and the home generally had a welcoming atmosphere. My husband had several bouts of illness and died this month surrounded by carers who loved him. I would recommend this Care Home to anyone.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Excellent, caring provider

My Dad was in Haven Lodge until he died this month. I have nothing but praise for all the staff, from management, administrater, carers, to housekeeping staff. My Dad was loved and cared for at all times, so I never worried about him being there. He was washed, dressed and kept clean all the time, fed when poorly and stimulated by excellent volunteers as well as staff. In his last days was treated with all the care and dignity I could have wished for..

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Excellent care provider

My Grandad stayed at Haven Lodge for a year, and we cannot thank the staff enough for the care given to him during this time. While active he enjoyed as full a life as possible, and when he became very ill the care given to him by each and every one of the staff was as if he was a relative of theirs. Catheterised and incontinent at the end we never found him uncomfortable,dirty,unclean or not fed. He was respected and loved which was always a comfort to us every time we visited. Well recommended

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Disinterested staff and inadequate care

This home has an inadequate number of staff. It offers nursing care but lacks the staff to provide this. My grandfather was unable to feed or medicate himself but food & tablets would be left in front of him. His clothes were not changed, I sometimes found him in soiled bedding and he was not washed. He became dehydrated and had pressure sores left untreated. I had to involve his social worker or call the G.P myself to get him treatment.

Reviewed by on

1.3 Bad

1.0 Quality of care and staff
2.0 Facilities and cleanliness
1.0 Value for money

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Showing 4 reviews | Page 1 of 1

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