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"After reading the official inspection report and visiting the provider, we hope that Good Care Guide becomes a deciding factor in choosing care."

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If you've used a local care provider - share your experiences. Review nurseries, rate care homes, and help other families make more informed decisions about childcare and eldercare.

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Do you own or manage a care setting or UK care agency?

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Frequently Asked Questions

A few questions we're often asked at Good Care Guide

Why have you set up Good Care Guide?
How can I review a nursery or care home I have used?
Who is listed on Good Care Guide? Where does the data come from?
Do childcare & eldercare providers HAVE to pay?
What happens when someone wants to report a false or malicious review?
What if I have a serious concern about a care provider?
What if I'm having problems using Good Care Guide?
How do I contact Good Care Guide?

Why have you set up Good Care Guide?

Good Care Guide was set up by United for All Ages and My Family Care to give a voice to those using care and their families.

Anyone in the UK can rate and review the childcare and eldercare they have used. These shared experiences will also inform others choosing care.

We hope Good Care Guide will increase transparency in care and improve the quality of care. The site attracts thousands of monthly visits, with positive reviews outnumbering negative ones by more than 6 to 1.

How can I review a nursery or care home I have used?

Only families and people who have used and/or purchased care can leave reviews on Good Care Guide.

If you have used childcare or eldercare, you can search for them and review them on their profile page, or click to write a review anywhere on the site, enter their details, and leave your comments.

Reviews should be concise and factual. They should focus on your experiences and what you would want other users to know. Please don't name individuals, don't swear, and don't use derogatory language (as per our Terms & Conditions). You can also star-rate the provider for quality of care, facilities and cleanliness, and value for money. When your review is posted, we notify the care provider by email.

You'll automatically have an account created with us, and can choose to leave more details about yourself - or remain anonymous. We do ask that you confirm your email address by clicking a link we send you, and once confirmed your review will 'go live'.

If you do want to have more control over your profile, provide more details and choose to follow providers you're interested in, you can: Create Account.

Who is listed on Good Care Guide? Where does the data come from?

We list all registered group childcare settings, with data supplied by Ofsted. Good Care Guide also lists childcare and nanny agencies. In terms of eldercare, we list both care homes and homecare agencies that are registered with the Care Quality Commission (CQC).

Inevitably a few providers have told us that some of the data is inaccurate or out of date. We have made changes where we can but the best way to improve their data is for providers to contact and update CQC or Ofsted. We get regular updates from both.

All the provider information listed on Good Care Guide is in the public domain.

Do childcare & eldercare providers HAVE to pay?

No providers 'have' to pay for their profile on Good Care Guide. We automatically list providers registered with Ofsted and CQC.

We offer all these childcare and eldercare providers the chance to enhance their profile for an annual subscription fee. This enables providers to add information about their services and facilities, photographs, and logo, etc.

Once a provider comes on board as a Good Care Guide member, we'll work with them to help promote their listing with us. An enhanced profile is a great way for providers to market their service at minimal cost.

Care providers should encourage their service users to write reviews and leave ratings - whether they have an enhanced profile or not.

What happens when someone wants to report a false or malicious review?

Anyone can report a review they believe to be false or malicious by clicking the 'report' symbol button (next to every review).

When a review is reported, it will be immediately taken down from the site and investigated before it is decided whether to reinstate the review or keep it removed. If a review is reinstated, both the reviewer and the provider will be notified.

What if I have a serious concern about a care provider?

We aim to help people using care express their views about their provider(s). If you have a serious concern about a care provider, read our Serious Concerns article for information about what steps you can take.

What if I'm having problems using Good Care Guide?

We're always aiming to improve your experience of using the website. We welcome feedback from site visitors to continue improving.

Some problems reported relate to old internet browsers being used. For your best internet experience and overall web security, please ensure you use the latest version of your preferred web browser.

How do I contact Good Care Guide?

If you have any questions, or would like more information, please contact our team by emailing support@goodcareguide.co.uk or calling 0845 300 3086.

We look forward to hearing from you.

Sharing your experiences on Good Care Guide will help improve the quality of care

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