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Kew Kids

Type: Nursery & Group Childcare

Area: Surrey

 

3.8 out of 5 - Good

4.0 Quality of care and staff
3.5 Facilities and cleanliness
3.8 Value for money
From 53 user reviews

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Kew Kids


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Address

The Queens C Of E Primary School
Cumberland Road
Richmond
Richmond upon Thames
TW9 3HJ

Telephone

07718140419

Local Authority

Richmond upon Thames

Ofsted

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Latest reviews of this nursery and group childcare setting

Kew Kids

Convenient, cost effective and safe.

Convenient, cost effective and safe.

Reviewed by on

4.0 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

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As per feedback on previous surveys, there...

As per feedback on previous surveys, there definitely needs to be more outdoor activities at Tinies Kew Kids. My son actually said this week that he had 'felt like a prisoner' as he wasn't allowed out of the school building.

Reviewed by on

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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I noticed that the turnover of staff is quite...

I noticed that the turnover of staff is quite high and I think you should do something about it. My kids love Jo who works there and had a great time yesterday with him doing various activities.
Kids had mixed experiences in the past.

Reviewed by on

3.0 Average

4.0 Quality of care and staff
2.0 Facilities and cleanliness
3.0 Value for money

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Some of the staff seemed more engaged and...

Some of the staff seemed more engaged and energised than others.I don't like the use of a bouncy castle.

Reviewed by on

3.3 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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The staff at Kew Kids are caring and professional...

The staff at Kew Kids are caring and professional and my daughter enjoys being at te club.

Reviewed by on

4.0 Good

5.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Lily enjoys coming to Kew kids. They don't seem...

Lily enjoys coming to Kew kids. They don't seem to do much by way of structured activity which is find when there are kids of similar age but could lead to boredom if there is not.

Reviewed by on

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Thankyou for your feedback

Thankyou for your feedback and we are really happy Lily enjoys attending Kew Kids

I take your point onboard regarding a structured activity plan and will investigate this further to ensure that when you next attend, you will be informed of each days activities when you drop her into us

Many thanks



Replied by Kew Kids on Apr 01 2016

A staff member or carer

Always a happy busy environment. The children are...

Always a happy busy environment. The children are well stimulated and looked after and build good relationships with the staff.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Great facility. Friendly staff who really look...

Great facility. Friendly staff who really look after my child and excellent value for money. My child much prefers a day at holiday club rather than a day with mummy during the holiday breaks.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Children were happy and had a good time, so I'm...

Children were happy and had a good time, so I'm happy too!

Reviewed by on

3.3 Average

4.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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I had called before and on the phone I had been...

I had called before and on the phone I had been told that would get lunch from the Club, but at the pick up so at the afterwards, I was told that this was not the case ... !!! ( So my kids had eaten some cheese sandwich, but I was more than negatively surprised by that!)

Reviewed by on

2.3 Poor

3.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

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It's a caring environment where there are lots of...

It's a caring environment where there are lots of fun things for the kids to do. The staff care about the children and work hard to help them to have a good time.

Reviewed by on

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Safe and nice place where to live your child

Safe and nice place where to live your child

Reviewed by on

4.0 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

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girls had a great time at the Diana Princess of...

girls had a great time at the Diana Princess of Wales Memorial Playground

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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My son had a serious head injury at Kew Kids...

My son had a serious head injury at Kew Kids Tinies on Wednesday 27th July. It happened 5 minutes before I was due to collect him. However, your staff were outstanding and excellent in their duty of care towards my son and the other children at the time. All the staff made sure that Faheem was taken care of properly, an Accident report was completed and a full observation and assessment was done of the whole incident from beginning to end.

I would like to send my heartfelt thanks specifically to Marisal for observing and making sure that Faheem was okay while he was being nursed, thank you also to Frankie for nursing Faheem and constantly checking that he was not concussed and lastly to Matt for completing the accident report and making sure that we were okay to head to the local hospital.

Please send on my sincere thanks, when an accident takes place like this, it is good to know that you can feel at ease that your child is in good, safe and professional hands.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Tinies makes it possible for single parents with...

Tinies makes it possible for single parents with school age children to retain a full time job in the knowledge that their child/children are safe, gaining new experience and having fun.
The staff are caring, compassionate and get to know each child and their individual needs,

Reviewed by on

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Unfortunately, due to an unforeseen problem Tilda...

Unfortunately, due to an unforeseen problem Tilda was unable to attend the day I had booked for her and I was extremely disappointed by the response I recieved when enquiring whether it was possible to have the day credited to her, due to having only 22 hours notice rather than the required 24 hours. Given that the day was a busy though not full day, I fail to understand the reason for this beyond an insistance in meeting the terms.

Reviewed by on

2.7 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
2.0 Value for money

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Good.

Good.

Reviewed by on

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My daughter really loves going there. From a...

My daughter really loves going there. From a planned half day only ended up being an extra day booked the following day as she wanted to go back. Staff are amazing and the children know it.

Reviewed by on

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MY DAUGHTER WAS VERY HAPPY

MY DAUGHTER WAS VERY HAPPY

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Yesterday didn't work out. I used a credit on my...

Yesterday didn't work out. I used a credit on my account to book my son Milo in from 9.30 - 4.30 but he wouldn't stay, I had to take him back home. He hasn't been since before Christmas and the atmosphere was different yesterday, not very inviting. He's a bit clingy at the moment anyway, I must admit, but I could really see the place through his eyes yesterday and I didn't blame him for not wanting to stay. The staff seemed quite passive about his apprehension The guys there, (Josh?) didn't try particularly hard to engage him and a new girl Frankie did try, but it was her first day and she was finding her feet. Milo's biggest worry was having nobody to play with but as much I personally tried to get other kids to engage him with some of the other kids, the staff didn't. Plus, it's a bit of a mess there, could do with a bit of updating. That's an aside though, the lack of genuine attempts on the part of the staff to encourage Milo to stay was disappointing.

Reviewed by on

1.7 Poor

2.0 Quality of care and staff
1.0 Facilities and cleanliness
2.0 Value for money

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Laura Hathaway Operations Manager

Thank you for passing on your feedback. I am sorry to hear that Holiday Club did not work out for you this time, and I have discussed with the staff how they can improve the settling process for children who are distressed.
Kew Kids is going through a big change at the moment with the previous manager leaving and Frankie taking her place, she has lots of plans to improve the look and feel of the setting which will be in place for the Easter Holidays.
We would love to see you again at that time and to hear your feedback on the changes.

Replied by Laura Hathaway on Feb 19 2015

A staff member or carer

I have recommended the service. It is safe, has...

I have recommended the service.
It is safe, has male and female staff.
There is a range of age group
Good for socialising
Good socialising opportunities.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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Kew Kids is fun and convenient

Kew Kids is fun and convenient

Reviewed by on

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The club is very useful for me as a mother. But...

The club is very useful for me as a mother. But my 9 yo was not pleased. There weren't as many older children and not much for them to do either.

Reviewed by on

3.3 Average

4.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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I have already recommended the club in Kew to few...

I have already recommended the club in Kew to few friends, and one friend has already registered for the October half-term. Facilities and staff are great, and Sebastian was very happy to go there every time.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

Share review:
Good

Good

Reviewed by on

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Showing 53 reviews | Page 1 of 3  1 ·  2 ·  3  Next | Last

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