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Tinies HMT Playscheme

Type: Nursery & Group Childcare

Area: London

 

Address

H M Treasury
1 Horse Guards Road
LONDON
SW1A 2HQ

Telephone

0207 3840 322

Fax

02077 316 008

Email

whp@tinies.com

Website

Local Authority

Westminster

Average Rating

4.1 out of 5 - Good

4.4 Quality of care and staff
3.8 Facilities and cleanliness
4.2 Value for money
From 152 user reviews

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Tinies HMT Playscheme


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Reviews of this nursery and group childcare setting

Tinies HMT Playscheme

The basic concept of having a playscheme at work is great...

The basic concept of having a playscheme at work is great but I wasn't heppy with the actual experience relating to the administration of the service. The website does not state that on a day trip the children do not return until 5 or later and that was quite unexpected. I had thought they would be back by at least 4 and as I only work until 3 that upset the plans I had made. On the first day the Tinies people were up in the HMT lobby but on the other day they were downstairs, but hadn't said that they would be so I waited in the lobby for ages waiting for them to arrive so making myself late for work. I went down eventually and found them in the room. The other issue id that on the Friday of a half term they have to pack up and take the children after a half day to another site. This is also not explained. I chose the HNT site for its location and was forced to work a half day to collect my son at lunchtime to avoid having to go to the other site. Although it wasn't that far it was in the wrong direction and would make us very late getting home if I have to collect him from further away. If these matters were made clear on the website or in an e mail, at least I could have made my choice with my eyes open. I was happy with the care so would use the service again, but it would be nice of the administration was better.

Reviewed by on

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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Laura Hathaway Operations Manager

Thank you very much for your feedback and I am glad that you are satisfied with the care that was provided to you at the Westminster Holiday Club. I am sorry to hear that there was a break down of communication during the May half term and that return times for trip day and arrangements for party day were not correctly explained to you. We aim to return from trips no later than five each Wednesday but this is not stated on the website as quiet often we will be earlier than this and occasionally due to using public transport we may be later, Play leaders should give you an estimate of the children's return time to site each week and I believe this is where communication failed this holiday.
Every Friday is Party day at Westminster Holiday Clubs and the children go to the same site or the park (weather permitting) to enjoy this activity together. Children should still be able to be collected from the site that they were dropped off at and at the time that is requested by their parent. I will be following up both of these points with the staff team at HMT before the Summer Holidays and making sure they improve how this is communicated to parents.
A member of staff should be in the reception lobby each morning waiting to collect children until 9.30am and then after that time you may be required to ask reception to call down to the team or take your children to the play room if you are able. If there are no Tinies staff present you should not have to wait longer than 5 minutes for one of them to come to collect your child before 9.30am or after communication is made to the team. I will be making sure the staff at HMT are following this procedure ready for the summer Holidays and asking the club manager to monitor that this is the normal standard of practice across each week.
We really appreciate your comments and would be keen to hear your feedback on any other bookings you make with us.

Replied by Laura Hathaway on Jun 09 2015

A staff member or carer

My children have enjoyed this holiday club service,...

My children have enjoyed this holiday club service, specially when they were taken down to the princess Diana park.
As soon as they came home, they have asked me if they could go there over again, I felt they had a wonderful day.

Reviewed by on

4.3 Good

4.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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My son always enjoys his time at the HMT playscheme, and...

My son always enjoys his time at the HMT playscheme, and looks forward to his days here during the school holidays. He loves playing in St James' Park and I know that he will be well cared for and will be happy when we collect him.

Reviewed by on

4.3 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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The children enjoyed a good range of activities, with...

The children enjoyed a good range of activities, with plenty of outdoors time. The boys were welcomed back by familiar staff and my daughter thoroughly enjoyed her first time with the Holiday Club.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Unfortunately I was not made aware of the full details of...

In case not aware, children are taken off site for a few hours in the afternoon, which may not be appropriate for all children.

Reviewed by on

A parent/ guardian/ family member

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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Laura Hathaway Operations Manager

Thank you for your feedback and I am sorry that the incorrect information was given to you regarding trips at the Westminster Holiday Club. Due to the rooms we operate the holiday club from we feel that it is important to take children outside daily for fresh air and exercise we advertise this both on our website and in the downloadable parent packs that can also be found there. Parents there fore give consent to offsite tips on registration. I will be following up the information that was given to you over the phone by our booking team and be providing them with further training on the way that holiday club operates so as they can better advise parents who request a call on registration or make an inquiry.

Replied by Laura Hathaway on Jun 01 2015

A staff member or carer

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