Sign in to your
Good Care Guide account

Email *
 
Password *
Please wait

New to Good Care Guide?

If you want to write a review, or you own/manage a care setting: create a Good Care Guide account

Create a new account

How will you use Good Care Guide?

Email a Friend

Tell them about Good Care Guide!

 

Tinies HMT Playscheme

Type: Nursery & Group Childcare

Area: London

 

4.2 out of 5 - Good

4.4 Quality of care and staff
3.8 Facilities and cleanliness
4.3 Value for money
From 172 user reviews

Send Enquiry

Send enquiry to:

Tinies HMT Playscheme


Your details

First name *
 
Last name *
 
Email address *
 
Contact number
 
Your enquiry *
 
Preferred time and date for call back (if applicable)
Please wait
 

Description

Westminster Holiday Playscheme, London

Address

H M Treasury
1 Horse Guards Road
LONDON
SW1A 2HQ

Telephone

0207 3840 322

Fax

02077 316 008

Email

whp@tinies.com

Website

Local Authority

Westminster

Ofsted

Inspection report from 22/08/2015

 

Add a Review

Your opinion matters

Please read before leaving Good Care Guide

Have you used this nursery or group provider? If so, have your say today...

Write a Review

Looking for a local nursery?

If you're investigating local options, please leave your
email address and we'll contact you when you're in a
position to write a review.

Thanks for submitting your email!

Latest reviews of this nursery and group childcare setting

Tinies HMT Playscheme

The club is far better value than any other form...

The club is far better value than any other form of holiday childcare.

The staff are very friendly, caring and genuinely interested in each child. They got to know my children very quickly.

The staff organise great activities.

Reviewed by on

4.3 Good

5.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

Share review:
My daughter had a fantastic time at the holiday...

My daughter had a fantastic time at the holiday club and was asking to return the following day.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

Share review:
Secure environment; interesting, fun, age...

Secure environment; interesting, fun, age appropriate activities; convenient location; great value for money.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

Share review:
As I work in the same building, drop off and pick...

As I work in the same building, drop off and pick up was very easy, and my daughter really enjoyed the day, and wants to go again.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

Share review:
My son loves coming to Tinies and the staff...

My son loves coming to Tinies and the staff especially Kathy and Alex (all the staff are great but it is usually Kathy and Alex I see and speak to during the week) are great with the kids. He always has fun and loves meeting up with old friends and making new ones.

Reviewed by on

4.3 Good

5.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

Share review:
The staff were very caring and flexible. My kids...

The staff were very caring and flexible. My kids loved the experience - especially the Teen club

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

Share review:
My 2 boys thouroughly enjoyed their summer weeks...

My 2 boys thouroughly enjoyed their summer weeks at Tinies HMT. Especially the daytrips, frequent visits to the park, and the Friday parties.
Their school offers a holiday club at the same price but with nowhere near the experience. They brought home hobbycrafts and stories (and sand!) from a location and from friends they would not have encountered at school premises nor from their usual classmates.

Reviewed by on

Share review:
Indispensable! It shows fantastic support for...

Indispensable! It shows fantastic support for working parents. And my child always enjoys her days at the holiday club, particularly the Wednesday trips out.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

Share review:
A good caring environment for children

A good caring environment for children

Reviewed by on

4.3 Good

5.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

Share review:
Holiday Club is definitely recommended because of...

Holiday Club is definitely recommended because of its convenient location, daily costs, excellent days out (the kids love Wednesdays) and always kept up to date if last minute changes are made (e.g. despicable weather like we've had in August therefore change of venue on the Wednesday trip)!

Reviewed by on

Share review:
It is so easy - I can come into work and know...

It is so easy - I can come into work and know that my child is happy and well cared for. She enjoys all the activities and loves playing with new friends. She gets to go to places I have yet to visit - which is great.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

Share review:
Great as ever. Children had a great time.

Great as ever. Children had a great time.

Reviewed by on

Share review:
It was my daughter first time at a holiday club,...

It was my daughter first time at a holiday club, as she is just 4 years and 10 months old, she enjoyed her time at the club and asked to go back.
The main benefits for me as a parent were the location, the cost and the convenience of the scheme.

Reviewed by on

3.3 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

Share review:
Convenient location and opening times. Very...

Convenient location and opening times. Very reasonably priced and lovely staff.

Reviewed by on

4.0 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

Share review:
Enjoyable days out as well as varied activities...

Enjoyable days out as well as varied activities to keep the children engaged

Reviewed by on

4.0 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

Share review:
Everything is great.

Everything is great.

Reviewed by on

3.7 Good

5.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

Share review:
Leaving my daughter at Tinies Holiday Club meant...

Leaving my daughter at Tinies Holiday Club meant I could focus on my work knowing that she was busy, happy and safe.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

Share review:
She had a great day, thanks!

She had a great day, thanks!

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

Share review:
For the first time I felt that it was slightly...

For the first time I felt that it was slightly understaffed or slightly confused. Procedures such as booking children in and out need to be tightened up. Also it would be good to get clarity about when trips leave and return (an email ahead of time?). When I picked up once the main room had at least 12 children in it milling around (including one crying) and no adult. The staff were lovely but a little hassled- understaffed? new staff? someone off sick? Having said that my daughter had a good time, really enjoyed the trips, made new friends and I will use the club again without hesitation. I also found all the staff I spoke with to be kind and sensible, so I trusted them with my child.

Reviewed by on

4.0 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

Share review:
 
 
Thank you for your feedback.

I have investigated the concerns that have been highlighted in your feedback. I would like to sincerely apologise on behalf of the Tinies team at HMT for any upset or distress this has caused.

It has been brought to my attention that the children were watching a film during afternoon collection. A member of staff should also been in the room with them, however was in the adjoining room doing a hand over to parents. All staff have been instructed to remain with the children at all times and never leave them unattended.

We do currently have new staff working with us, which may explain some of the confusion as they 'learn the ropes'.

Please be assured that we will be monitoring this closely to ensure the happiness and well-being of the children, staff and parents are maintained.

I am happy we were able to resolve this and endeavour to make future experiences as pleasurable as they have been previously. We are happy that your daughter enjoyed her time with us, and we look forward to seeing you both again soon.
Frankie Dooley
Holiday Club Manager

Replied by Frankie Dooley on Jul 31 2015

A staff member posting for a care user

Convenience, reliability and cost.

The HMT Tinies site is extremely conveniently located to my place of work, meaning I can make full use of the opening times so little impact on my working day. The cost is very reasonable in comparison to group run locally to me. I find the service reliable and the staff helpful if I have additional questions. I know I can just get on with my day without having to worry, which is a big relief during the school holidays.

Reviewed by on

Share review:
The basic concept of having a playscheme at work...

The basic concept of having a playscheme at work is great but I wasn't heppy with the actual experience relating to the administration of the service. The website does not state that on a day trip the children do not return until 5 or later and that was quite unexpected. I had thought they would be back by at least 4 and as I only work until 3 that upset the plans I had made. On the first day the Tinies people were up in the HMT lobby but on the other day they were downstairs, but hadn't said that they would be so I waited in the lobby for ages waiting for them to arrive so making myself late for work. I went down eventually and found them in the room. The other issue id that on the Friday of a half term they have to pack up and take the children after a half day to another site. This is also not explained. I chose the HNT site for its location and was forced to work a half day to collect my son at lunchtime to avoid having to go to the other site. Although it wasn't that far it was in the wrong direction and would make us very late getting home if I have to collect him from further away. If these matters were made clear on the website or in an e mail, at least I could have made my choice with my eyes open. I was happy with the care so would use the service again, but it would be nice of the administration was better.

Reviewed by on

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

Share review:
 
 
Laura Hathaway Operations Manager

Thank you very much for your feedback and I am glad that you are satisfied with the care that was provided to you at the Westminster Holiday Club. I am sorry to hear that there was a break down of communication during the May half term and that return times for trip day and arrangements for party day were not correctly explained to you. We aim to return from trips no later than five each Wednesday but this is not stated on the website as quiet often we will be earlier than this and occasionally due to using public transport we may be later, Play leaders should give you an estimate of the children's return time to site each week and I believe this is where communication failed this holiday.
Every Friday is Party day at Westminster Holiday Clubs and the children go to the same site or the park (weather permitting) to enjoy this activity together. Children should still be able to be collected from the site that they were dropped off at and at the time that is requested by their parent. I will be following up both of these points with the staff team at HMT before the Summer Holidays and making sure they improve how this is communicated to parents.
A member of staff should be in the reception lobby each morning waiting to collect children until 9.30am and then after that time you may be required to ask reception to call down to the team or take your children to the play room if you are able. If there are no Tinies staff present you should not have to wait longer than 5 minutes for one of them to come to collect your child before 9.30am or after communication is made to the team. I will be making sure the staff at HMT are following this procedure ready for the summer Holidays and asking the club manager to monitor that this is the normal standard of practice across each week.
We really appreciate your comments and would be keen to hear your feedback on any other bookings you make with us.

Replied by Laura Hathaway on Jun 09 2015

A staff member or carer

My children have enjoyed this holiday club...

My children have enjoyed this holiday club service, specially when they were taken down to the princess Diana park.
As soon as they came home, they have asked me if they could go there over again, I felt they had a wonderful day.

Reviewed by on

4.3 Good

4.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

Share review:
My son always enjoys his time at the HMT...

My son always enjoys his time at the HMT playscheme, and looks forward to his days here during the school holidays. He loves playing in St James' Park and I know that he will be well cared for and will be happy when we collect him.

Reviewed by on

4.3 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

Share review:
The children enjoyed a good range of activities,...

The children enjoyed a good range of activities, with plenty of outdoors time. The boys were welcomed back by familiar staff and my daughter thoroughly enjoyed her first time with the Holiday Club.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

Share review:
Unfortunately I was not made aware of the full...

In case not aware, children are taken off site for a few hours in the afternoon, which may not be appropriate for all children.

Reviewed by on

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

Share review:
 
 
Laura Hathaway Operations Manager

Thank you for your feedback and I am sorry that the incorrect information was given to you regarding trips at the Westminster Holiday Club. Due to the rooms we operate the holiday club from we feel that it is important to take children outside daily for fresh air and exercise we advertise this both on our website and in the downloadable parent packs that can also be found there. Parents there fore give consent to offsite tips on registration. I will be following up the information that was given to you over the phone by our booking team and be providing them with further training on the way that holiday club operates so as they can better advise parents who request a call on registration or make an inquiry.

Replied by Laura Hathaway on Jun 01 2015

A staff member or carer

Showing 172 reviews | Page 1 of 7  1 ·  2 ·  3  Next | Last

Other nursery & group childcare providers close to SW1A 2HQ

See more results

How do people rate
care standards
where YOU live?

Have you used local care?

If you've used a local care provider - share your experiences. Review nurseries, rate care homes, and help other families make more informed decisions about childcare and eldercare.

Write a Review

How to find the best nursery in London. Read nursery reviews on Good Care Guide.

Search for Childcare Providers by name

  1. #
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z

Search for Eldercare Providers by name

  1. #
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
 
 

Nursery Reviews | Nanny Agency Reviews | Care Home Reviews | Homecare Agency Reviews
We use cookies to provide the best web experience. By visiting this website you are accepting our Privacy and Cookie Policy.
© Copyright Good Care Guide Ltd. | Company No 07767790 | Bedford House, Fulham Green, 69-79 Fulham High Street, London SW6 3JW
Developed by My Family Care and United for All Ages