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Tinies HMT Playscheme

Type: Nursery & Group Childcare

Area: London

 

4.1 out of 5 - Good

4.4 Quality of care and staff
3.8 Facilities and cleanliness
4.2 Value for money
From 163 user reviews

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Tinies HMT Playscheme


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Description

Westminster Holiday Playscheme, London

Address

H M Treasury
1 Horse Guards Road
LONDON
SW1A 2HQ

Telephone

0207 3840 322

Fax

02077 316 008

Email

whp@tinies.com

Website

Local Authority

Westminster

Ofsted

Inspection report from 22/08/2015

 

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Latest reviews of this nursery and group childcare setting

Tinies HMT Playscheme

Holiday Club is definitely recommended because of...

Holiday Club is definitely recommended because of its convenient location, daily costs, excellent days out (the kids love Wednesdays) and always kept up to date if last minute changes are made (e.g. despicable weather like we've had in August therefore change of venue on the Wednesday trip)!

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It is so easy - I can come into work and know...

It is so easy - I can come into work and know that my child is happy and well cared for. She enjoys all the activities and loves playing with new friends. She gets to go to places I have yet to visit - which is great.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Great as ever. Children had a great time.

Great as ever. Children had a great time.

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It was my daughter first time at a holiday club,...

It was my daughter first time at a holiday club, as she is just 4 years and 10 months old, she enjoyed her time at the club and asked to go back.
The main benefits for me as a parent were the location, the cost and the convenience of the scheme.

Reviewed by on

3.3 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Convenient location and opening times. Very...

Convenient location and opening times. Very reasonably priced and lovely staff.

Reviewed by on

4.0 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

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Enjoyable days out as well as varied activities...

Enjoyable days out as well as varied activities to keep the children engaged

Reviewed by on

4.0 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

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Everything is great.

Everything is great.

Reviewed by on

3.7 Good

5.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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Leaving my daughter at Tinies Holiday Club meant...

Leaving my daughter at Tinies Holiday Club meant I could focus on my work knowing that she was busy, happy and safe.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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She had a great day, thanks!

She had a great day, thanks!

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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For the first time I felt that it was slightly...

For the first time I felt that it was slightly understaffed or slightly confused. Procedures such as booking children in and out need to be tightened up. Also it would be good to get clarity about when trips leave and return (an email ahead of time?). When I picked up once the main room had at least 12 children in it milling around (including one crying) and no adult. The staff were lovely but a little hassled- understaffed? new staff? someone off sick? Having said that my daughter had a good time, really enjoyed the trips, made new friends and I will use the club again without hesitation. I also found all the staff I spoke with to be kind and sensible, so I trusted them with my child.

Reviewed by on

4.0 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

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Thank you for your feedback.

I have investigated the concerns that have been highlighted in your feedback. I would like to sincerely apologise on behalf of the Tinies team at HMT for any upset or distress this has caused.

It has been brought to my attention that the children were watching a film during afternoon collection. A member of staff should also been in the room with them, however was in the adjoining room doing a hand over to parents. All staff have been instructed to remain with the children at all times and never leave them unattended.

We do currently have new staff working with us, which may explain some of the confusion as they 'learn the ropes'.

Please be assured that we will be monitoring this closely to ensure the happiness and well-being of the children, staff and parents are maintained.

I am happy we were able to resolve this and endeavour to make future experiences as pleasurable as they have been previously. We are happy that your daughter enjoyed her time with us, and we look forward to seeing you both again soon.
Frankie Dooley
Holiday Club Manager

Replied by Frankie Dooley on Jul 31 2015

A staff member posting for a care user

Convenience, reliability and cost.

The HMT Tinies site is extremely conveniently located to my place of work, meaning I can make full use of the opening times so little impact on my working day. The cost is very reasonable in comparison to group run locally to me. I find the service reliable and the staff helpful if I have additional questions. I know I can just get on with my day without having to worry, which is a big relief during the school holidays.

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The basic concept of having a playscheme at work...

The basic concept of having a playscheme at work is great but I wasn't heppy with the actual experience relating to the administration of the service. The website does not state that on a day trip the children do not return until 5 or later and that was quite unexpected. I had thought they would be back by at least 4 and as I only work until 3 that upset the plans I had made. On the first day the Tinies people were up in the HMT lobby but on the other day they were downstairs, but hadn't said that they would be so I waited in the lobby for ages waiting for them to arrive so making myself late for work. I went down eventually and found them in the room. The other issue id that on the Friday of a half term they have to pack up and take the children after a half day to another site. This is also not explained. I chose the HNT site for its location and was forced to work a half day to collect my son at lunchtime to avoid having to go to the other site. Although it wasn't that far it was in the wrong direction and would make us very late getting home if I have to collect him from further away. If these matters were made clear on the website or in an e mail, at least I could have made my choice with my eyes open. I was happy with the care so would use the service again, but it would be nice of the administration was better.

Reviewed by on

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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Laura Hathaway Operations Manager

Thank you very much for your feedback and I am glad that you are satisfied with the care that was provided to you at the Westminster Holiday Club. I am sorry to hear that there was a break down of communication during the May half term and that return times for trip day and arrangements for party day were not correctly explained to you. We aim to return from trips no later than five each Wednesday but this is not stated on the website as quiet often we will be earlier than this and occasionally due to using public transport we may be later, Play leaders should give you an estimate of the children's return time to site each week and I believe this is where communication failed this holiday.
Every Friday is Party day at Westminster Holiday Clubs and the children go to the same site or the park (weather permitting) to enjoy this activity together. Children should still be able to be collected from the site that they were dropped off at and at the time that is requested by their parent. I will be following up both of these points with the staff team at HMT before the Summer Holidays and making sure they improve how this is communicated to parents.
A member of staff should be in the reception lobby each morning waiting to collect children until 9.30am and then after that time you may be required to ask reception to call down to the team or take your children to the play room if you are able. If there are no Tinies staff present you should not have to wait longer than 5 minutes for one of them to come to collect your child before 9.30am or after communication is made to the team. I will be making sure the staff at HMT are following this procedure ready for the summer Holidays and asking the club manager to monitor that this is the normal standard of practice across each week.
We really appreciate your comments and would be keen to hear your feedback on any other bookings you make with us.

Replied by Laura Hathaway on Jun 09 2015

A staff member or carer

My children have enjoyed this holiday club...

My children have enjoyed this holiday club service, specially when they were taken down to the princess Diana park.
As soon as they came home, they have asked me if they could go there over again, I felt they had a wonderful day.

Reviewed by on

4.3 Good

4.0 Quality of care and staff
5.0 Facilities and cleanliness
4.0 Value for money

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My son always enjoys his time at the HMT...

My son always enjoys his time at the HMT playscheme, and looks forward to his days here during the school holidays. He loves playing in St James' Park and I know that he will be well cared for and will be happy when we collect him.

Reviewed by on

4.3 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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The children enjoyed a good range of activities,...

The children enjoyed a good range of activities, with plenty of outdoors time. The boys were welcomed back by familiar staff and my daughter thoroughly enjoyed her first time with the Holiday Club.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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Unfortunately I was not made aware of the full...

In case not aware, children are taken off site for a few hours in the afternoon, which may not be appropriate for all children.

Reviewed by on

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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Laura Hathaway Operations Manager

Thank you for your feedback and I am sorry that the incorrect information was given to you regarding trips at the Westminster Holiday Club. Due to the rooms we operate the holiday club from we feel that it is important to take children outside daily for fresh air and exercise we advertise this both on our website and in the downloadable parent packs that can also be found there. Parents there fore give consent to offsite tips on registration. I will be following up the information that was given to you over the phone by our booking team and be providing them with further training on the way that holiday club operates so as they can better advise parents who request a call on registration or make an inquiry.

Replied by Laura Hathaway on Jun 01 2015

A staff member or carer

The Holiday Club is on site, excellent value for...

The Holiday Club is on site, excellent value for money, and is run very professionally. My daughter didn't tell me much about what she'd done - no change there then! - but she wants to go back again which must be a good sign.

Reviewed by on

4.0 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

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We wanted to try something new for the holidays...

We wanted to try something new for the holidays and spending a day right in the heart of Westminster seemed like a great idea. The kids buzzed with excitement on our way there and wanted to go back next day when I picked them up!

Reviewed by on

4.3 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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The staff are conscientious, caring and friendly...

The staff are conscientious, caring and friendly and my daughter enjoyed her time at the Club, making new friends and trying out new activities.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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friendly staff, fun activities, nice atmosphere...

friendly staff, fun activities, nice atmosphere - recommended!

Reviewed by on

4.3 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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The staff were lovely when they met my kids at...

The staff were lovely when they met my kids at reception at the start of the day. My kids had a lovely day with a trip to the park and we reluctant to come home with me at pick up time. I will be booking again.

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4.3 Good

5.0 Quality of care and staff
4.0 Facilities and cleanliness
4.0 Value for money

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Friendly welcoming staff who put both children...

Friendly welcoming staff who put both children and parents at ease. I really like the fact that they use the local park as much as possible when there is good weather.

Reviewed by on

4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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Convenient for workplace, great staff, good fun...

Convenient for workplace, great staff, good fun for children

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The club is good value for money. My daughter...

The club is good value for money. My daughter really likes the fact that they are allowed to go around London and enjoys the trips out. You have a wide set of age groups - it would be wonderful if you can trial the 10 year olds on the teen experience as well, as sometimes it could get boring with lower age groups.

Reviewed by on

5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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It was great to a have a facility so close to...

It was great to a have a facility so close to where I work where my daughter was well looked after. I was impressed by the staff, and there were no problems with the service.

Reviewed by on

3.7 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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