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Tinies Caxton House

Type: Nursery & Group Childcare

Area: London

 

4 out of 5 - Good

4.3 Quality of care and staff
3.7 Facilities and cleanliness
4.0 Value for money
From 204 user reviews

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Tinies Caxton House


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Description

Westminster Holiday Playscheme, London

Address

Department of Work & Pensions
Caxton House, Tothill Street
LONDON
Westminster
SW1H 9DA

Telephone

0207 3840322

Local Authority

Westminster

Ofsted

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Latest reviews of this nursery and group childcare setting

Tinies Caxton House

I have been using kids clubs for many years now...

I have been using kids clubs for many years now and Tinies for about 5years, however the experience during this holiday was very disappointing and far below what should have been delivered. There was an issue of understaffing which resulted in child safety being compromised as well as a complete lack of any sort of alternative activities other than playing computer games when trips were cancelled due to Parliament Street demonstrations. All professional organisations have back up plans in case the unexpected happens, but this does not seem to have happened here.

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2.0 Poor

2.0 Quality of care and staff
2.0 Facilities and cleanliness
2.0 Value for money

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Excellent value for money, very convenient...

Excellent value for money, very convenient location and my children both really enjoy going.

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4.0 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

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The range of activities for teens does not seem...

The range of activities for teens does not seem to be as good as it used to be. No pool table in the teens room, and the games console is very old. On one day they went to an 'adventure park' which was basically just a kiddies playground. The time at the trampoline park was very short because the staff member took the wrong route. Friday teens was cancelled so the only option was to join the younger children.

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I am very disappointed with what I think is a...

I am very disappointed with what I think is a deterioration in service. My daughter goes to teens and as she gets older it is more important for her to book a day with an activity that she will enjoy. Since last summer teens schedules have either not been published at all or published late and well after the booking has been made.
This half term she attended for two days starting on the Wednesday. When we arrived at 9 the room was empty. After making a couple of phone calls I was advised that the start of the day had been moved from Caxton to BIS. I was not informed. I had a meeting I could not reschedule at 9.30. This poor lack of communication added to my already stressful day.
So whilst the activities are good, I am finding there is very definite deterioration in the administration of the service and very poor communication.

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3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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Adam really enjoyed his time and having something...

Adam really enjoyed his time and having something that catered for teenagers. He particularly liked the trip out to the escape room.

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4.0 Good

4.0 Quality of care and staff
3.0 Facilities and cleanliness
5.0 Value for money

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My son enjoyed the opportunity to take part in a...

My son enjoyed the opportunity to take part in a range of activities. He was very positive about them when discussing his day with me.

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4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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Lots of different activities available for older...

Lots of different activities available for older children in a friendly and safe environment which they get a lot out of. A fun and great way to make new friends.

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4.3 Good

4.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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The Holiday Scheme is a safe environment to leave...

The Holiday Scheme is a safe environment to leave your children and they are adequately entertained.

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3.3 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
4.0 Value for money

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I am able to work knowing my daughter is well...

I am able to work knowing my daughter is well cared for.

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Once again, my daughter enjoyed her time with...

Once again, my daughter enjoyed her time with Teen Trial and the staff working at Caxton House did a great job. However, the quality of organisation has slipped and needs to be improved if we are to use the scheme again. On Thursday, rather than having a list of suitable films at a suitable time from which to choose, there was a lot of confusion which meant that the kids attended a film that didn't start until nearly 2pm. I had to wait an hour for my daughter to return to Caxton House, and as a result she missed a riding lesson that I had already paid form. A list of potential films should be available the previous day - or at the very least available when parents drop their children off. Then, on the Friday there was nobody there at 8.30am when I went to drop my daughter off, which is totally unacceptable. The venue should be open, and all paperwork ready, before parents start to arrive.

Reviewed by on

4.0 Good

5.0 Quality of care and staff
4.0 Facilities and cleanliness
3.0 Value for money

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Its a high quality service - a lot of thought...

Its a high quality service - a lot of thought goes into the planning and the children love the trips and activities. The staff are fantastic and create a happy and safe environment.
It is good value and allows me to work knowing that my child is having constructive fun and socialising; and because it is so close to where I work it mean I don't have to rush home early to pick him up

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my kids have been going to Westminster holiday...

my kids have been going to Westminster holiday club, and now Teens, for several years. This is the first time I have been disappointed with the service. The Nerf War activity which Jeevan had been looking forward to (and was a key reason for choosing this week) was cancelled. On two other days the only other external activity was to 'play' in St James park (not exactly an exciting venue for older kids). On Wed (when I understand there is no external activity) they seem to have stayed indoors all day - mostly on their phones - with a half hour 'smoothie making' activity.

The drop off and pick up arrangements for teens could also be improved. Parent's should have the option of allowing teens to walk back to their office at an agreed time. Most of this age group are taking the bus/tube to school unescorted.

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Unfortunately the scheduled activity was changed...

Unfortunately the scheduled activity was changed at the last moment and we only found out on arrival at the Club. This was really disappointing (and has happened at least twice before). Overall the alternative activity was adequate but not what we wanted to do and I would not have picked it. So unfortunately this time, the experience was not cost effective. Surely there must be a mechanism that you can use to let parents know of the change 24 hours before so that we have the option to choose another day or refund. If you have mobile numbers, a quick text?

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This is the best and most cost effective...

This is the best and most cost effective childcare in central London

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5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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I am concerned about the behaviour of one child...

I am concerned about the behaviour of one child at the club, this was not very pleasant and I hope that this was fed back to parents. My daughter asked me that evening what does "pussy" mean as this is what I was called today. This is wholly inappropriate and should have been picked up on. The same child pulled off another childs' glasses, pulled all the wires out of the games console and told my child they were "racist" when there showed delight at winning a game. Their general intimidation is bullying. What intervention was employed in addressing this behaviour? I would use the club again but would want reassurance that this sort of behaviour would not be tolerated and any such children who choose to behave in this manner will be excluded from attending again.

Reviewed by on

3.0 Average

3.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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There are lots of activities to stop teenagers...

There are lots of activities to stop teenagers getting bored at home and luring them away from computer games.. The outings are fun and well organised.

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The click and climb activity was thoroughly...

The click and climb activity was thoroughly enjoyed by my daughter, so much so that we went back the following week!

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Excellent service.

Excellent service.

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Great value and excellent programme of days out...

Great value and excellent programme of days out for teen trial

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4.7 Excellent

5.0 Quality of care and staff
4.0 Facilities and cleanliness
5.0 Value for money

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Safe and convenient space.

Safe and convenient space.

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5.0 Excellent

5.0 Quality of care and staff
5.0 Facilities and cleanliness
5.0 Value for money

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Good Service.

Good Service.

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Safe and fun environment led by friendly people...

Safe and fun environment led by friendly people who are wonderful with the children.

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Excellent, as usual!

Excellent, as usual!

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I liked the activities.

I liked the activities.

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3.3 Average

4.0 Quality of care and staff
3.0 Facilities and cleanliness
3.0 Value for money

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Fantastic. Kept my son busy during the holidays...

Fantastic. Kept my son busy during the holidays which lots of interesting activities. The programme was well thought out and age appropriate.

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Showing 204 reviews | Page 1 of 9  1 ·  2 ·  3  Next | Last
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