David Lloyd Leisure Plc
4.4 out of 5 - Good
4.5 Quality of care and staff
4.5 Facilities and cleanliness
4.1 Value for money
From 13 user reviews
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Tinies - Finchley
Reviews of this nursery and group childcare setting
Tinies - Finchley
My eldest son attended Tinies for just over 3 years and it used to be good (I had previously reviewed it as such on this site). Unfortunately I cannot say the same now and I have recently moved my youngest son to another nursery. The staff turnover is very high and the communication between management and parents is pretty awful. Most of the time you would only find out a staff member had left a couple of weeks after the fact. Both my sons have in the past asked me where their 'teachers' had gone and why they weren't at nursery anymore. The administration is even worse so you will need to check your invoices carefully every month. A lot of parents have had problems with this. I have had to chase the manager/deputy manager repeatedly for answers to questions or documents I needed, indeed I'm still waiting for a reply to my last email. My son came home one lunch time wearing the same nappy he was wearing when I took him in at 7.30am. I also needed to check his nappy after every nursery session as quite often he wasn't cleaned very well or he just hadn't been changed when he needed to be. My son is also generally much cleaner when he comes home from his new nursery.
Reviewed by Anonymous on Oct 14 2014
We'd like to apologise for the experience you've recently had with Tinies Finchley and are really saddened that you have felt the need to remove your youngest child. As a previous parent you will be aware that our Nursery Manager was subject to a number of pregnancy related illnesses and forced to start her maternity leave earlier than intended which meant that there has been a period of turbulence within the nursery. We are aware of the areas which need to improve and have commissioned an additional Operations Manager to work with the staff group to improve delivery, parent communication and staff retention which will also help to create a more stable environment. Training has been initiated and we are currently reviewing the structure to ensure we can sustain the improvements that we are making. We are delighted that the Manager will be returning shortly from maternity leave to rejoin the management team. We recognise, and apologise, for the problems there have been with the administration and invoicing system currently in place, we are investing in a new system of administration for the nursery to be in place early next year which we are confident will greatly improve things for parents. For the outstanding issue you have please do contact Jayne Middleton at Head Office on firstname.lastname@example.org who will ensure that you receive a resolution.
Replied by Jayne Middleton on Oct 16 2014
My son has started at Tinies when he was only 10 months old, now 2 and a half year later we can safely say that this nursery has been the best choice. All his needs are met and exceeded. Very caring staff, not only in his group but throughout the team. Facilities are brilliant. Learning to play tennis, and French what more could we ask for.....
Reviewed by Agnes T on Aug 19 2013
FRIENDLY WELCOMING NURSERY
I have 2 children aged 2 and 4 attending the nursery. Both are extremely happy there and we are very happy and relaxed leaving them in the care of the nursery. The nursery staff are always welcoming towards parents and children and create a very positive atmosphere for the kids. the surroundings are really welcoming for the children, nicely decorated, spacious, and plenty of activities laid out for them. The outside area is great and they also have the DL soft play & hall for when it rains.
Reviewed by NIAMH CORDEIRO on Aug 19 2013
We love Tinies Finchley!
I was heartbroken handing over my 11 month old to go back to work, however, the staff at Tinies have been amazing!
My daughter just loves being there now & I am getting a lot better at the morning drop off! The facilities are excellent & so clean. i loved the friendly staff from the 1st visit I had to look around, i came back 2 more times for piece of mind & to check that it wasn't just that I had met one lovely girl on that day! The staff are wonderful & are like lovely Aunties to my baby.
Reviewed by Louise McGovern on Aug 16 2013