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Mace Montessori Schools Wandsworth Branch

Type: Nursery & Group Childcare

Area: London

 

Address

69 Thorparch Road
LONDON
SW8 4RH

Telephone

02078018608

Fax

02089922869

Local Authority

Lambeth

Average Rating

1.7 out of 5 - Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money
From 2 user reviews

Reviews of this nursery and group childcare setting

Mace Montessori Schools Wandsworth Branch

staff too young and lack communication

Disappointed with this nursery's level of communication with parents.

After failure of the room staff to notify me properly of my sons need for nappies, I was handed a letter by the nursery manager. The content accused me of refusing to purchase nappies for my son since Jan 14. Bearing in mind is now april 14 im curious as to how this is possible. However what angered me is the approach taken by management who simple said " well that's what she said". I questioned why a letter slung in my hand accusing me rather than for me to be invited into the office and the matter discussed. To this question I was told that the manager needed to have evidence and cover herself. She also mentioned that she provided the letter in lieu of discussion because she was on her own, Indicating that she was somewhat scared of approaching me to make this unfounded accusation.
Each day in go in greet staff and drop off my son with no mention from anyone about nappies. However her letter said all staff members had continually asked.
It simply appears to me that communication between staff and parents and staff and management is very different and I suspect that the latter will always involve staff trying to please management and not be seen as incompetent thus providing information that is not true.
The young carer in question has had issues communicating before but it seems my previous complaint has not been taken seriously.
I now sense that bad communication is something that I will just have to get used to. The overall management is poor and she refuses to seen the issue from my point of view even considering my payment of almost 1000 pounds a month for a part time place.

If I could choose again id not send my child to this place.

Reviewed by Anonymous on Apr 09 2014

1.7 Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

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Not quite what we expected from a Montessori nursery

In the Autumn of 2013 we moved our child from a community nursery to the highly reputable Mace Montessori (mm) Nursery. The manager Kim, mirrored everything I had heard about MM in her promotion during my sign up. My child was 19 mths at the time and we thought it would benefit him to attend a nursery such as this. After his settling in period ended he was due to start full time the next Monday. At this point he was not allocated a keyworker and a member of staff who was room leader spoke very little English so it was hard for my child to form any positive attachments. Mid week I noticed my child would shout to me and others the phrases 'sit down' and 'leave it'. It was alarming to hear him shout like that as we never raise our voice or speak in such a manner to him. Unfortunately my partner settled him in so I was not privvy to how he room was controlled. When i picked my child up on the Wednesday I saw a child fall over which was not noticed despite 4 staff members being in he room, my child had a toy taken from him which was not noticed and when he went to get it back he was reprimanded. Hmmm! When we left the room to go home they thought we had left the building, whilst dressing my child in the corridor I heard a staff member scream out 'leave it, sit down'. The ferosity and lack of control in that voice was apparent. I complained the next day and also made the choice to remove my child. A few reasons, namely the reasons listed above but also to be fair there were so many children in the room my child stood no chance of being watched over for fair play. His individuality could never be nutured in that environment and the staff were either too young (c.a 17yrs) too aggressive or unable to communicate effectively. The fees paid command a special type of care and I can honestly say the local community nursery that I returned my child to perform better than MM. I hope anyone thinking of sending their child to MM will think twice about Mace Montessori

Reviewed by Anonymous on Feb 05 2014

1.7 Poor

1.0 Quality of care and staff
3.0 Facilities and cleanliness
1.0 Value for money

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