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Sitters.co.uk

Type: Nanny & Childcare Agencies

Area: Nationwide

 

4.6 out of 5 - Excellent

4.6 Quality of service
4.6 Quality of staff
4.5 Value for money
From 86 user reviews

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Sitters.co.uk


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Description

Thousands of busy parents across the UK have already discovered the secret to an active and stress-free social life with Sitters babysitting agency. Whether you need an evening babysitter for a few hours, or occasional daytime childcare cover - Sitters.co.uk has a dedicated team of professionally qualified childcarers - even at a few hours notice!

We offer parents a complete service - you tell us when and where you need childcare and we'll find you an experienced childcarer, suited to the needs of your family (all with the convenience of secure online booking or a single text message). All Sitters childcarers have been rigorously vetted and personally interviewed - so that you don't have to!

Sitters.co.uk is now Britain's favourite evening and daytime childcare provider. The service has run continuously for over 45 years and we have more experience than anyone in selecting suitable childcarers and arranging evening and daytime childcare, local to you.

You can register for free at Sitters.co.uk and you'll have immediate access to professional childcare whenever and wherever you need it. You pay nothing at all until after your first babysitting booking is complete - guaranteed! Sitters has been trusted by parents since 1967 and we're passionate about offering you the very best childcare available. Why not put us to the test?

Telephone

08447 367 367

Email

enquiries@sitters.co.uk

Website

 

Services offered by Sitters.co.uk

  • Evening babysitting
  • Hotel babysitting
  • Daytime childcare
  • Emergency childcare
  • Trusted since 1967
  • Experienced team
  • Thorough vetting
  • Local to you

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Latest reviews of this nanny and childcare agency

Sitters.co.uk

Consistent and reliable

Every sitter we have had through sitters has been great. You can instantly tell they are used to being around children and we felt comfortable from the beginning. My only niggle is an admin one - I feel it's a bit greedy to charge a fee for changing the time and they aren't very flexible if you want to add in a child who is staying over for example - insisting that the family sign up to Sitters. A little freedom on this would go a long way in terms of positive PR Sitters !

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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Easy to use very happy with the service

A sitter was confirmed for our chosen date very quickly. My son developed chicken pox a few days before our booking, I contacted Sitters who very quickly contacted our chosen sitter who confirmed she was still happy to come. Sitters had offered to find an alternative if she hadn't been happy with this.

Our sitter was excellent with the children and I would be very happy to use her again.

All in all a great service that was easy to use and I was very reassured by the quality of sitters registered.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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Amazing reliable service from sitters

One of the most challenging things about living away from family when you have small children is finding somebody you can trust to babysit your children. The service and assurances sitters provided made me feel comfortable in using their service and we haven't been disappointed. We have been using them since 2012 and have never had a babysitter who we didn't feel comfortable with and they all looked after our children really well. Since then we've used them all over the country and the have always found us a sitter even at really short notice. For the small retainer fee they charge you get a lot in return. I could rate this service highly enough and have recommended it to a number of our friends.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Excellent service and my first port of call for...

Sitters is a simple combination of good technology and great customer service. While the automation works well mostly, recently I had a sitter cancel and they quickly filled the cancellation with a replacement, backed up by a personal e-mail. Good to know that there's a human backing up.

And it's really good value for money, given the time we'd have to spend sourcing sitters locally otherwise.

Reviewed by on

4.7 Excellent

5.0 Quality of service
4.0 Quality of staff
5.0 Value for money

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Ten years of sitters and beyond...

I've been using Sitters since my eldest, now 15, turned 4. Perhaps he was still 3. It's been a while! But we're still here, happily turning to Sitters, having had so many years of impeccable service from such a reliable agency. There's a personal touch, a sense of familiarity and trust that just can't be matched anywhere else. We've had consistently good experiences with our 'Sitters' sitters and the agency works hard to find reliable, local people. Our youngest is going on 3, so Sitters will continue to be an important part of our family life for many years to come. We're so grateful for the years of exceptional care!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Super easy and efficient

I am new to the service and have only used it once but found the website to be super efficient and well run. The booking couldn't have been easier and the sitter they sent couldn't have been nicer. Wouldn't hesitate to use again or recommend.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Not impressed

Annie keen who supposed to be manager not very professional.
Not helpful very rude. Other staff are ok
Sitters some not so professional with children of additional needs

Reviewed by on

1.3 Bad

1.0 Quality of service
2.0 Quality of staff
1.0 Value for money

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Excellent

Sitters takes the stress out of trying to find a good, reliable babysitter. It is so easy to request a date on line and the response has always been within 24 hours, I have never been let down. All the babysitters that have been sent to us by Sitters have been excellent. They have all been good with the children and clearly have previous childcare experience.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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Fantastic!

My husband and I are both from overseas so were a bit nervous about using an agency to book childcare for our 4 children. We needn't have worried! We have had fantastic sitters who we had total confidence in leaving our children in the care of! The agency itself is also very good, with constant communication and a very user-friendly booking service. Highly recommend!!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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poor customer service

Not a good experience
Poor customer service
Is hard to cancel an appointment, hard to communicate with them.
Improve the site to be more helpful.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Thanks for your feedback - help with cancelling

Thanks for your feedback on Sitters. I'm sorry you've had difficultly cancelling your account. There are a few options available to you if cancelling: using the 'Contact Us' page you can email us, or phone us. You can also cancel individual bookings via your parent account at any time.

I hope this helps - thanks for using Sitters.co.uk.

Replied by Sitters.co.uk on Nov 16 2016

A staff member or carer

Sitters.co.uk

Ann Marie G was good. Susanne V's communication was good. Both in Watford area. Thank you girls.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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A real lifeline for parents

I've used Sitters for several years now and every babysitter has been first class. I've used them here at home, at hotels when I've been away or staying with friends. Ever sitter has been professional, courteous and most importantly really seems to care about the children. On one occasion we hired a sitter for the day as we were going to an event and she had planned a full day of nice activities. They've never failed to find someone suitable. Highly recommended.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Fantastic flexible service

Sitters have been fabulous, I have used them for day and evening care, at home and away and have had exemplary service every time. They even tried desperately to help me out when I made a mistake with a booking.
Every sitter we have had has been efficient, punctual and great with the kids, I have recommended it to friends and will continue to recommend it to all parents.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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Great service - highly recommended!

Sitters is fab! The booking process is very easy, payments are transparent and very reasonable but, most of all, the sitters are all experienced, capable and great. It's so much easier getting someone from Sitters than trying to find a local teenager (which I was never happy with) or when we used to ask the nursery staff. I've recommended Sitters to lots of friends and am genuinely delighted with it.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Amazing service

It really is an excellent service. Very efficient clear online booking system. Sitters always call an hour before they're due, and turn up bang on time, so no stress. Always very calm, confident, decent women. It's made going out so much easier!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Sitters.co.uk is a lifesaver!

Sitters.co.uk has been an absolute lifesaver for us. We have no family nearby and were very concerned about where to start with finding a sitter for our (then) 5mo old son. We were recommended this site from another parent and it did not disappoint. The fact that you can review sitters' profiles, create preferred sitter lists and can exclude those you do not want to site for you it truly phenomenal! Also, all sitters on this site are vetted, with most of them working professionally as sole-charge nannies - so you know when you book, you are booking a professional.

The whole process makes booking a sitter so easy and puts the parent at east. We started using this site about 2mo ago and now book a sitter at least once a week. This is because it is just so easy and stress-free that we've been taking total advantage of the service.

Would recommend without hesitation.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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First time user gives 10/10

Having never used a babysitter before I was nervous about using Sitters but the website was really clear and the booking process very easy to use I thought I would give it a try. The courtesy call from our Sitter on the day of the booking was extremely reassuring, she was punctual and very child focused right from the start. We came home to very happy children and I will certainly be using the service again.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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Very slick and comforting

I was totally sceptical, but desperate for a babysitter.

It was so easy to book, within an hour I had a babysitter booked for that evening. She had called to confirm and sounded lovely. Then it hit me.... Am I really going to leave my children with a complete stranger? 20 minutes before the sitter arrived I was seriously contemplating canceling. I called sitters at 7.30pm on Saturday, left a message and someone called me back within 10 minutes. She explained the recruitment process, the checks that Sitters do, she was completely sympathetic. She told me more about the sitter I had coming. I felt much better and when the sitter arrived, she was lovely and put me at ease straight away.

It is a very very good service. They don't mess about. They know how important what they're offering is! I had a great evening!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Super convenient

I have been with Sitters for over 10 years. Their booking service is very easy to use (automated text message); they are good value for money and I don't remember being unhappy with any of the babysitters.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Fantastic, reliable service

Sitters.co.uk has proven to be a lifesaver for my family! We are expats and have no family here to look after our sons when the need arises. Sitters.co.uk always fills my bookings and we have yet to meet a care giver that we did not like. I trust that the care givers have been fully vetted and I never hesitate to leave my sons in their care.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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first time user

It was very reassuring knowing our daughter was in safe hands so that my husband and I could have a lovely, relaxed night out.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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Capable, Consistent and Reliable Sitters

Our family has lived in many countries, and this is probably the first time that I have felt comfortable recommending a sitter "service". Usually, I have wanted to vet people myself before they come into the home. However, after using the service a few times and getting some inside information from the sitters themselves about the vetting process, I am very comfortable with the process Sitters uses. I would recommend their service to anyone looking for babysitters.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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DCP

Sitters started off well, but appear to have become somewhat complacent.

On two occasions recently, despite being given one week's notice, the company failed to provide a babysitter.

I would not recommend them

Reviewed by on

2.0 Poor

1.0 Quality of service
3.0 Quality of staff
2.0 Value for money

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We're sorry that we couldn't help

We'd sorry that we were unable to fill your recent bookings with Sitters. Although we do have a success rate of filling over 98% of all bookings placed, unfortunately we're not able to make any guarantees. Some areas of the country are more difficult than others - however we are constantly working to improve the service we offer to parents across the whole of the UK. We can assure you that we would have contacted every single available approved Sitters carer in your area and made every effort to fill your booking. Please accept our apologies that we were unable to help on this occasion.

Replied by Sitters.co.uk on Nov 16 2015

A staff member or carer

Sitters.co.uk are an outstanding resource for...

We have recently relocated back to the UK from Singapore, into a new area where we hadn't known anyone previously. An acquaintance spoke very highly of sitters.co.uk, so we thought we'd give it a try. On our first evening out, we just went to a local restaurant close by, but of course we needn't have worried at all - our sitter Kim walked in the door and we instantly felt reassured, less than 5mins after her arrival the kids and the dog were snuggling up to her on the sofa, and they've spoken of her ever since. Our second experience was very similar - a different sitter with the same result. On our third occasion of having a sitter we were attending the RWC final at Twickenham, at very short notice. This time around we were venturing further away from home and needed a sitter for 10hrs, from midday on a Saturday. I was a little apprehensive, however Julie arrived and I was instantly at ease - she fed the kids, played with them and kept them very happy until our return.

So, that's three out of three, with different sitters every time, and each one of them was just fabulous! I couldn't recommend sitters more highly - your children will be left in the good care of an experienced, reliable, mature and caring person with loads of experience. Thank you, sitters.co.uk, for providing such a great service and enabling us to have a wonderful return back to the UK!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Flexible and reliable childcare

We have been using Sitters for 3 years. The online system works perfect, and we have always had good babysitters. The ability to choose your favourite sitters means that you normally get the same sitters on a frequent basis, which is good for the children. At the same time if your child doesn't like the babysitter you can ask not to send them again. This doesn't mean they are not good, but just don't have a click with your child

The value for money is marked down a star as there is a membership fee AND a "per booking" fee - the actual payment to the sitter is very reasonable.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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