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Little Ones

Type: Nanny & Childcare Agencies

Area: London

 

2.4 out of 5 - Poor

2.4 Quality of service
2.5 Quality of staff
2.3 Value for money
From 68 user reviews

 

Address

3 Hanson Street
London
W1W 6TB

Telephone

020 7580 3113

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Latest reviews of this nanny and childcare agency

Little Ones

Review

Level of fees charged versus level of service is disproportionate. Offer terms were not correctly reflected and the service was slow and wasted an unnecessary amount of my time.

Reviewed by on

1.7 Poor

2.0 Quality of service
2.0 Quality of staff
1.0 Value for money

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Unprofessional attitude towards nanny

As a nanny looking for work I met Julia for an interview. I showed respect being on time and providing all documents including references. The references were excellent as I contacted my previous employer she asked me to work for her again but can t do it as she asked me to move to Paris. Julia never answered back to my text or phone call. Waist of time and money. I would not recommend them. Rude attitude and unprofessional.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Very bad experience with the agency "little...

It all started well, the agency sent me some offers, I went to some interviews. Then even had a trial, but the client didn't pay me and my agent Margaux started to completely ignoring all my messages and calls, where before she was a little more responsive but she was never the agent that one would be happy with.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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active work

Reviewed by on

4.0 Good

4.0 Quality of service
4.0 Quality of staff
4.0 Value for money

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Super grateful to Little Ones' services

At Little Ones, I found ethical values, professionalism, passion and reliability. Sophia my designated person is kind and nurturing, with very good listening and communication skills. She payed very good attention to my requirements (and I am not an easy person to find a job for), she accepted my needs and answered to my needs accordingly. Not only have I found a job that is offering me a sense of purpose but it's very well payed as well.

Thank you Little Ones.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Little Ones London

Great agency! Working with Beata in my job search who is very focused in finding the right job match for me. Would definitely recommend this agency because they work very quickly, staff are polite and are very good at what they do to help family's and Carers find the right match as quick as possible.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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My Mandarin Consultant Elise!

I am really grateful for the opportunities that Little Ones has provided me. My Mandarin Consultant, Elise, has always been really helpful in providing me job opportunities and ensuring that I have obtained the right qualifications in order to succeed in my nanny career. In addition to this, before attending interviews with clients, she would always call/text me the day before to remind me the time and location, and make sure that I have fully understood the position and go through potential interview questions. She also provides me client feedbacks and let me know where I can improve.
Thanks to Elise, I was able to work for a family not to far from my home. I would definitely recommend anyone that would like to pursue a nanny career to register with Little Ones. As for people that speak a second language, they also have bilingual consultants to assist you in your job search.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Beata was great!

Beata was the lady who helped me find a great family. Always very helpful. I highly recommend her services.

Reviewed by on

4.3 Good

5.0 Quality of service
5.0 Quality of staff
3.0 Value for money

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Review

Little ones is great for searching for genuine family's however the Little's ones staff members are very slow at getting back to you about families e.g. I had to constantly message them to see if any families are interested otherwise they wouldn't really message me, plus when my friend asked them if any families wanted her they replied yes saying the interview would be in about an hour which I think is appalling as that is not fair notice at all. Also I gave specific information of what zones I would like the families to be in to which they ignored! We are not told if staff members have gone on holiday so we were passed to a random staff member who couldn't even get all the details up which slowed down the process!

Reviewed by on

2.7 Average

2.0 Quality of service
3.0 Quality of staff
3.0 Value for money

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Absolutely horrible - stay away!

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Unprofessional Service

I would be very reluctant to recommend Little Ones to anyone looking to fill a housekeeping position. As a PA, it is my job to represent my boss, and to liaise on their behalf with all sorts of people - and my experience in doing so with Little Ones was completely exasperating at times. They supposedly fully vet their candidates, and provided my boss with what they claimed to be one of their strongest housekeeper candidates who had been on their books for years. They even went as far as saying they had an extra special relationship with this particular candidate, this of course suggesting they know her very well. However due to personal family issues she left the role after just 4 weeks. This was understandably disruptive and disappointing, and whilst we understand that family issues happen, on this particular occasion we felt like these were known to Little Ones in at least some capacity before the candidate was introduced, and should have been flagged up to me and my boss at the time of placement. The most frustratingly part of the experience was that Little Ones never showed any kind of acknowledgment that they had responsibilities to both the client (my boss) and the candidate. My boss lost thousands on a placement fee, and despite multiple emails between her and Little Ones over weeks of time after the sudden departure of their 'excellent' candidate, Little Ones failed to show any kind of sympathy, understanding, or recognise that a refund of some sort was not only expected by my boss but totally necessary.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Thank you so much!

I'm so happy with this agency, Nerea was very helpful with all my questions, was super quik to find a job as a nanny, in one week I get a job. I really trust them and i'm pretty sure I'm gonna recomend you.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Great service

I applied online for a position advertised on Little Ones web site and even though it was the Easter weekend I got a call from Alex the next day. I wasn't able to visit their London office in person for a couple of weeks to register but when I did Alex found me an job interview the next day. Unfortunately I had already had another interview the same week and chose to go with that job when it was offered. Alex is super friendly, efficient and helpful and I would definitely recommend him to anyone looking for a nanny/housekeeping job.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Great service!

I contacted Little Ones since February because I wanted to change my job. As I'm Italian, I've been contacted by an Italian recruiter Andreina, and this made the process even easier. From the very beginning she was really helpful, she trusted me, she made me feel confident, valued and appreciated and she was always there to help me when I needed her help.
I really recommend this agency because they're professional, caring and always ready to help.
5 stars from me!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Martha

Absolutely horrific experience steer clear of this agency. They do no research at all into their candidates who are completely inexperienced in both experiences I had. One was even dangerous to my child. I had to fire both after 2 weeks and of course they are not refunding the money to me they are absolute thieves.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Perfect

I am new in London, since I apply in the "Little One" they do not give up until they find me a perfect job. specially Mr. Vagelis. a very perfect recommendation for those who is looking for work.

Thank you very much,

Leah Nocelo Lock

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Not acceptable

Reviewed by on

1.3 Bad

1.0 Quality of service
2.0 Quality of staff
1.0 Value for money

Share review:

Reviewed by on

2.0 Poor

2.0 Quality of service
3.0 Quality of staff
1.0 Value for money

Share review:
Excellent

Very friendly professional agency, punctual, reliable. Taking care every aspect of my needs duing my search of the perfect position.
??????????

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Amazing help. Sophia great agent

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Do not EVER use this agency

Poor service. They have absolutely no care for their clients.
As soon as they receive your money you are trapped.
Candidates with fake references.
Poor replacement time.
Poor customer servic
Please check their Facebook group to read the hundreds of bad reviews about their agency.
Do NOT Use them!
I am fighting for my 5k back after they sent me two poor candidates."

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

Share review:
Not really leaders in the industry at all

they not only slandered another agency but having arranged a meeting, she then cancelled having contradicted what she said on the phone and when I asked what refs she wanted and no clear response was given, firstly she said, 2, then she said 3, then she said 2 or 3, 2 or 4 and 2 recent and an old one.,when I tried to get clarity she said she did not like my tone and that she saw it would be a diffciult relationship. My conclusion todate and experienced carer is that British agencies are snobbish, run by young women who have not a clue and most who do not even have kids . the reason that families trial so many or do not find the right person is that they send their friends and do not have a clue what they are doing and the way they deal with things is based on personal subjectiveness. can not recommend this agency and suggest famlies hire a personal person to vet for the same price. or less. famllies do not need agencies. this was after she insulted me and implied my writen references on letterheads were fake possibly and that they never use writen references. because it could be fake. just like picking up the phone to call someone could not be a fake employer ofcourse. British agencies seem to have issues with people born in the commonwealth countries .

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

Share review:
 
 
I am sorry to hear you have had a difficult experience

Good afternoon,
I am sorry to hear you have had a difficult experience with your Little Ones consultant. I would be very happy to discuss this with you and to see if there is anything I can do to help if you would like to get in touch - I can be contacted at j.ross@littleoneslondon.co.uk.
Best regards,
James Ross
Client Relations Manager
Little Ones UK

Replied by James Ross on Feb 21 2019

A staff member posting for a care user

Unethical service

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

Share review:
wonderful service

I am really really happy to write this review for little ones. I applied for a job less than two months ago because i wanted to work as nanny housekeeper, the job i have always liked, and they made me find a wonderful family for me.
Veronica and all the other members of Little Ones are very professional and efficient.
I have never been so happy like now on doing a job.
Thank you Little Ones you made me so happy.
I strongly recommend Little Ones if you look for a job as nanny housekeeper.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
An upsetting experience

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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