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Little Ones

Type: Nanny & Childcare Agencies

Area: London

 

2.4 out of 5 - Poor

2.4 Quality of service
2.5 Quality of staff
2.3 Value for money
From 81 user reviews

 

Address

3 Hanson Street
London
W1W 6TB

Telephone

020 7580 3113

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Latest reviews of this nanny and childcare agency

Little Ones

Legal action to be taken! Don't be fooled......

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Horrible - nanny's with fake CV's sent

Little Ones sent us numerous nannies where they had lied about their job experience / first aid / current working situation. They even charged us a placement fee for a nanny which they then refused to let us hire so they could get another placement fee for her elsewhere.
James Ross in particular was very difficult and the service was terrible.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Disappointing service

Although the quality of nannies provided by Little Ones is good and their search is generally efficient, we have been hugely disappointed by the quality of client service provided by Little Ones. For reasons outside of our control, our nanny was unable to start work with us and we found our own nanny. Little Ones refused to refund the fees we had paid and we have had to resort to taking legal action at the county court to recover the fees. They made inaccurate references to the nanny having started work with us and taken a trip with us when she hadn't and had in fact taken a personal trip to that country. Once written evidence of these inaccuracies was provided, they refused to acknowledge their mistake. We also had a couple of more minor issues with the reference verification process which they did not really acknowledge either. Very disappointing.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Bad

You are not protected at all being a nanny, no contracts, wasting your time, putting you in risk.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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My amazing experience with my agent Nora

Having more than 8 years experience in childcare, good references, certificates etc I have found myself in a position where I am very disappointed with so many agencies and consultants who were not treating me as a professional. But all changed when I met Nora from The Little Ones Nanny Agency. She collected my CV, documents and started to work on getting me the perfect position. Even though my situation is very difficult as I am a full time student.
She has always been very professional, appreciated my time and shown maximum understanding towards my busy schedule . There was honestly no drama, all was very clear from day one, she was also super respectful while contacting my previous employers to check my references and other documents and she always put my CV forward to very fair families, who were paying accordingly and doing a proper contract with all the necessary details regarding nanny rights etc.

Thank you so much Nora for all your hard work, for being patient and understanding with me and nonetheless - for making me feel appreciated and respected. I highly recommend The Little Ones Agency and I couldn't recommend Nora highly enough. Childcare world needs more people like her.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Nanny

I was happy to working with Beata and Faye. Nice and friendly support

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Unreliable for Nannies

Parents are not forced to make a contract which let a nanny down, no taxes or pension paid. This agency only care for parents because they paid the fee. But don't really back the Nannies.

Reviewed by on

2.3 Poor

2.0 Quality of service
3.0 Quality of staff
2.0 Value for money

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Absolutely delighted

I am happy I have chosen the service of "The little Ones". The team has helped me to find the right position, very professionally supported and encouraged me,so I have a bright new opportunity waiting for me!
I am very grateful for that!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Avoid this Agency! Scam!

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Dear all,

Dear all,
I truly recommend Little Ones. In less than 2 weeks period time the agency was able to arrange me several interviews with interested families and, ultimately, I have been in contact with a suitable own for my own Au Pair profile. Due to the agency work and effort I, simultaneously, find a new amiable family, living in an quite good location and financially quite appealing. I am also deeply gratful to my Little Ones assistant who was a wonderful person, very professional and almost always contactable.

Reviewed by on

4.7 Excellent

5.0 Quality of service
5.0 Quality of staff
4.0 Value for money

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I found a job through Little Ones in no time!

I have been very happy with Little Ones' services as they are very efficient in referring you to the jobs that are suitable for you, following up your applications and finding the right job for you in a short time. They have a variety of useful courses as well. I would definitely recommend their services wholeheartedly.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Nanny

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Well organised staff, quick respond with helpful...

I have been working with Little Ones for about 3 weeks and I know the agency since September, 2018. I have attend some of the trainings which organised by Little Ones.
I am confident to describe Little Ones as a very caring, responsible, well organised and respectful agency. My own experience of quality is more than I expect, so far.
Little Ones is definitely not just a childcare agency, also a professional organisation which is working for children's safety, education, health and entertainment.

Reviewed by on

4.0 Good

4.0 Quality of service
4.0 Quality of staff
4.0 Value for money

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Review

Level of fees charged versus level of service is disproportionate. Offer terms were not correctly reflected and the service was slow and wasted an unnecessary amount of my time.

Reviewed by on

1.7 Poor

2.0 Quality of service
2.0 Quality of staff
1.0 Value for money

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Unprofessional attitude towards nanny

As a nanny looking for work I met Julia for an interview. I showed respect being on time and providing all documents including references. The references were excellent as I contacted my previous employer she asked me to work for her again but can t do it as she asked me to move to Paris. Julia never answered back to my text or phone call. Waist of time and money. I would not recommend them. Rude attitude and unprofessional.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Very bad experience with the agency "little...

It all started well, the agency sent me some offers, I went to some interviews. Then even had a trial, but the client didn't pay me and my agent Margaux started to completely ignoring all my messages and calls, where before she was a little more responsive but she was never the agent that one would be happy with.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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active work

Reviewed by on

4.0 Good

4.0 Quality of service
4.0 Quality of staff
4.0 Value for money

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Super grateful to Little Ones' services

At Little Ones, I found ethical values, professionalism, passion and reliability. Sophia my designated person is kind and nurturing, with very good listening and communication skills. She payed very good attention to my requirements (and I am not an easy person to find a job for), she accepted my needs and answered to my needs accordingly. Not only have I found a job that is offering me a sense of purpose but it's very well payed as well.

Thank you Little Ones.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Little Ones London

Great agency! Working with Beata in my job search who is very focused in finding the right job match for me. Would definitely recommend this agency because they work very quickly, staff are polite and are very good at what they do to help family's and Carers find the right match as quick as possible.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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My Mandarin Consultant Elise!

I am really grateful for the opportunities that Little Ones has provided me. My Mandarin Consultant, Elise, has always been really helpful in providing me job opportunities and ensuring that I have obtained the right qualifications in order to succeed in my nanny career. In addition to this, before attending interviews with clients, she would always call/text me the day before to remind me the time and location, and make sure that I have fully understood the position and go through potential interview questions. She also provides me client feedbacks and let me know where I can improve.
Thanks to Elise, I was able to work for a family not to far from my home. I would definitely recommend anyone that would like to pursue a nanny career to register with Little Ones. As for people that speak a second language, they also have bilingual consultants to assist you in your job search.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Beata was great!

Beata was the lady who helped me find a great family. Always very helpful. I highly recommend her services.

Reviewed by on

4.3 Good

5.0 Quality of service
5.0 Quality of staff
3.0 Value for money

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Review

Little ones is great for searching for genuine family's however the Little's ones staff members are very slow at getting back to you about families e.g. I had to constantly message them to see if any families are interested otherwise they wouldn't really message me, plus when my friend asked them if any families wanted her they replied yes saying the interview would be in about an hour which I think is appalling as that is not fair notice at all. Also I gave specific information of what zones I would like the families to be in to which they ignored! We are not told if staff members have gone on holiday so we were passed to a random staff member who couldn't even get all the details up which slowed down the process!

Reviewed by on

2.7 Average

2.0 Quality of service
3.0 Quality of staff
3.0 Value for money

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Absolutely horrible - stay away!

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Unprofessional Service

I would be very reluctant to recommend Little Ones to anyone looking to fill a housekeeping position. As a PA, it is my job to represent my boss, and to liaise on their behalf with all sorts of people - and my experience in doing so with Little Ones was completely exasperating at times. They supposedly fully vet their candidates, and provided my boss with what they claimed to be one of their strongest housekeeper candidates who had been on their books for years. They even went as far as saying they had an extra special relationship with this particular candidate, this of course suggesting they know her very well. However due to personal family issues she left the role after just 4 weeks. This was understandably disruptive and disappointing, and whilst we understand that family issues happen, on this particular occasion we felt like these were known to Little Ones in at least some capacity before the candidate was introduced, and should have been flagged up to me and my boss at the time of placement. The most frustratingly part of the experience was that Little Ones never showed any kind of acknowledgment that they had responsibilities to both the client (my boss) and the candidate. My boss lost thousands on a placement fee, and despite multiple emails between her and Little Ones over weeks of time after the sudden departure of their 'excellent' candidate, Little Ones failed to show any kind of sympathy, understanding, or recognise that a refund of some sort was not only expected by my boss but totally necessary.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Exact horrible experience

Dear

Thank you so much for the review. I had exactly the same experience and the nanny left after one day as found the job heavy for her, despite she came for a trial. Her name is Amelia, what is your nanny name? She had inaccurate references and even had no DBS. They charge a fortune and then they fail to do the basics.

They declined to refund me despite numerous emails for the past 10 days. I also saw simile cases on their profile reflecting it to be a frequent theme. I am now very suspicious of them and I fee that they applied a huge pressure on me making the payment without allowing more than one day trial and then declined to refund. I actually declined the replacement rout as I found it a waste of time when they behave in this way.

I'm taking legal action against them and I find it a principle matter now.
Please email me for further communication.

ramiamokbel@yahoo.co.uk

Replied by Ramia Mokbel on Jan 08 2020

A parent/ guardian/ family member

Thank you so much!

I'm so happy with this agency, Nerea was very helpful with all my questions, was super quik to find a job as a nanny, in one week I get a job. I really trust them and i'm pretty sure I'm gonna recomend you.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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