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Little Ones

Type: Nanny & Childcare Agencies

Area: London

 

2.3 out of 5 - Poor

2.3 Quality of service
2.4 Quality of staff
2.3 Value for money
From 60 user reviews

 

Address

3 Hanson Street
London
W1W 6TB

Telephone

020 7580 3113

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Latest reviews of this nanny and childcare agency

Little Ones

Review

Little ones is great for searching for genuine family's however the Little's ones staff members are very slow at getting back to you about families e.g. I had to constantly message them to see if any families are interested otherwise they wouldn't really message me, plus when my friend asked them if any families wanted her they replied yes saying the interview would be in about an hour which I think is appalling as that is not fair notice at all. Also I gave specific information of what zones I would like the families to be in to which they ignored! We are not told if staff members have gone on holiday so we were passed to a random staff member who couldn't even get all the details up which slowed down the process!

Reviewed by on

2.7 Average

2.0 Quality of service
3.0 Quality of staff
3.0 Value for money

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Absolutely horrible - stay away!

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Unprofessional Service

I would be very reluctant to recommend Little Ones to anyone looking to fill a housekeeping position. As a PA, it is my job to represent my boss, and to liaise on their behalf with all sorts of people - and my experience in doing so with Little Ones was completely exasperating at times. They supposedly fully vet their candidates, and provided my boss with what they claimed to be one of their strongest housekeeper candidates who had been on their books for years. They even went as far as saying they had an extra special relationship with this particular candidate, this of course suggesting they know her very well. However due to personal family issues she left the role after just 4 weeks. This was understandably disruptive and disappointing, and whilst we understand that family issues happen, on this particular occasion we felt like these were known to Little Ones in at least some capacity before the candidate was introduced, and should have been flagged up to me and my boss at the time of placement. The most frustratingly part of the experience was that Little Ones never showed any kind of acknowledgment that they had responsibilities to both the client (my boss) and the candidate. My boss lost thousands on a placement fee, and despite multiple emails between her and Little Ones over weeks of time after the sudden departure of their 'excellent' candidate, Little Ones failed to show any kind of sympathy, understanding, or recognise that a refund of some sort was not only expected by my boss but totally necessary.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Thank you so much!

I'm so happy with this agency, Nerea was very helpful with all my questions, was super quik to find a job as a nanny, in one week I get a job. I really trust them and i'm pretty sure I'm gonna recomend you.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Great service

I applied online for a position advertised on Little Ones web site and even though it was the Easter weekend I got a call from Alex the next day. I wasn't able to visit their London office in person for a couple of weeks to register but when I did Alex found me an job interview the next day. Unfortunately I had already had another interview the same week and chose to go with that job when it was offered. Alex is super friendly, efficient and helpful and I would definitely recommend him to anyone looking for a nanny/housekeeping job.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Great service!

I contacted Little Ones since February because I wanted to change my job. As I'm Italian, I've been contacted by an Italian recruiter Andreina, and this made the process even easier. From the very beginning she was really helpful, she trusted me, she made me feel confident, valued and appreciated and she was always there to help me when I needed her help.
I really recommend this agency because they're professional, caring and always ready to help.
5 stars from me!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Martha

Absolutely horrific experience steer clear of this agency. They do no research at all into their candidates who are completely inexperienced in both experiences I had. One was even dangerous to my child. I had to fire both after 2 weeks and of course they are not refunding the money to me they are absolute thieves.

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Perfect

I am new in London, since I apply in the "Little One" they do not give up until they find me a perfect job. specially Mr. Vagelis. a very perfect recommendation for those who is looking for work.

Thank you very much,

Leah Nocelo Lock

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Not acceptable

Reviewed by on

1.3 Bad

1.0 Quality of service
2.0 Quality of staff
1.0 Value for money

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Reviewed by on

2.0 Poor

2.0 Quality of service
3.0 Quality of staff
1.0 Value for money

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Excellent

Very friendly professional agency, punctual, reliable. Taking care every aspect of my needs duing my search of the perfect position.
??????????

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Amazing help. Sophia great agent

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Do not EVER use this agency

Poor service. They have absolutely no care for their clients.
As soon as they receive your money you are trapped.
Candidates with fake references.
Poor replacement time.
Poor customer servic
Please check their Facebook group to read the hundreds of bad reviews about their agency.
Do NOT Use them!
I am fighting for my 5k back after they sent me two poor candidates."

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Not really leaders in the industry at all

they not only slandered another agency but having arranged a meeting, she then cancelled having contradicted what she said on the phone and when I asked what refs she wanted and no clear response was given, firstly she said, 2, then she said 3, then she said 2 or 3, 2 or 4 and 2 recent and an old one.,when I tried to get clarity she said she did not like my tone and that she saw it would be a diffciult relationship. My conclusion todate and experienced carer is that British agencies are snobbish, run by young women who have not a clue and most who do not even have kids . the reason that families trial so many or do not find the right person is that they send their friends and do not have a clue what they are doing and the way they deal with things is based on personal subjectiveness. can not recommend this agency and suggest famlies hire a personal person to vet for the same price. or less. famllies do not need agencies. this was after she insulted me and implied my writen references on letterheads were fake possibly and that they never use writen references. because it could be fake. just like picking up the phone to call someone could not be a fake employer ofcourse. British agencies seem to have issues with people born in the commonwealth countries .

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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I am sorry to hear you have had a difficult experience

Good afternoon,
I am sorry to hear you have had a difficult experience with your Little Ones consultant. I would be very happy to discuss this with you and to see if there is anything I can do to help if you would like to get in touch - I can be contacted at j.ross@littleoneslondon.co.uk.
Best regards,
James Ross
Client Relations Manager
Little Ones UK

Replied by James Ross on Feb 21 2019

A staff member posting for a care user

Unethical service

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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wonderful service

I am really really happy to write this review for little ones. I applied for a job less than two months ago because i wanted to work as nanny housekeeper, the job i have always liked, and they made me find a wonderful family for me.
Veronica and all the other members of Little Ones are very professional and efficient.
I have never been so happy like now on doing a job.
Thank you Little Ones you made me so happy.
I strongly recommend Little Ones if you look for a job as nanny housekeeper.

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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An upsetting experience

Reviewed by on

1.0 Bad

1.0 Quality of service
1.0 Quality of staff
1.0 Value for money

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Paediatric First Aid Course

Really enjoyed the paediatric first aid course - the Trainer made the course relatable and interesting! Booked last minute, easy process. Highly recommend. Thank you Little Ones!

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Very friendly, open and helpful Agency

My experience with Little Ones was very pleasant, my application was quickly processed, the interview was professionally conducted and after that my name was quickly to be found on their website. I recieved weekly updates on the hostfamilies available from which I could pick the ones I'm interested in so that my general information could be relayed to the families. After that I've recieved intervie confimations so that the family and me could come in contact with each other. I would've preferred if a staff member would've been present during these interviews because I didn't have any experiece with the AuPair job and what to focus on while choosing the families but alas the was no one. Also these interviews were not very organized, we got a date and time but up to the appointment I did not know who to call on Skype or if they would be on time.
In summary I can say that the processes are in general very efficient, the staff is incredibly helpful when they are arround and it was overall a very pleasant experience to work together with them.

Reviewed by on

4.7 Excellent

4.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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The best Agancy


The best agency for me is Little Ones ,
Manuel is helpful and very kind person always , he found me a full time job with very good family .
Thanks a lot !

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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Great recruiting

I've been registered with Little Ones about one year ago and I had a recruiter (not give name) which was very good at the start and after I was asking for jobs she didn't reply anymore then I've than the second interview with the agentcy and I found a very helpful consultant Margaux and she found me a job and I am working in present! Was great to work with her and I hope she'll be the same in the future!

Best of luck

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Start by rating this agency

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
Job

Thank you for all of your time for answer my questions.

Cheers

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

Share review:
professional agency

Reviewed by on

4.3 Good

5.0 Quality of service
4.0 Quality of staff
4.0 Value for money

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Little Ones comes to serve you at their best !...

Manuel and Nora are the people who approach and guide me at first of this year as I came to the office two weeks ago . Though I came and visited Litte Ones I think it's 2014. Anyway I popped by again last week to submit all the requirements and Manuel told me that he will find me job as soon . He is very skilled on his profession. I'll never hesitate to recommend Litte Ones . Staff are very great and helpful ...
All the best !

Reviewed by on

5.0 Excellent

5.0 Quality of service
5.0 Quality of staff
5.0 Value for money

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